Customer Service Associate at Holiday Barn Pet Resorts in Glen Allen, VA, USA

Job description

• Do you love cats and dogs? Work with pets every day at our award-winning pet boarding, training, and daycare facility!
• Holiday Barn Pet Resorts is seeking a part-time Customer Service Associate for our Glen Allen location. As the face of our pet boarding, daycare, and training facility, Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays.

Responsibilities

• Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our "pack" and work within our company's values and brand experience.

Requirements

• This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.
• A person who thrives on interacting with people, dogs, cats, and other animals.
• Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial.
• Flexibility - we are a pet boarding business; candidates must have open availability and be ready to work weekends and major holidays.
• Ability to use Microsoft 365.
• Strong communication skills.

Skills

Required

• Ability to multitask
• Handle high volume of phone calls
• Ability to lift and push up to 50lbs
• Stand for extended periods
• Bend, stoop, reach, and stretch

Preferred

• Basic pet industry knowledge
• Ability to use Microsoft 365
• Strong communication skills

Benefits

• Employee Refurral Program, Employee Discount Program, Pet Insurance, Wellness Benefits, 401k Plan (eligibility rules apply), Pet Benefits
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• All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents.
• 16.00-19.00 per hour Commission earned for sales on select services and additional $2/hr on weekends and holidays!
• Hourly