Call Center Manager at Window Depot of Youngstown & Home Team Home Improvements in Youngstown, OH, USA

Job description

• Command the Inside Sales Engine | Mentor an Elite Team | Fuel Massive Branch Growth
• Are you an elite, results-driven leader ready to take full command of a high-velocity customer outreach department?
• Join the winning team at Window Depot of Youngstown!
• We are a steadily growing, technology-driven home improvement leader specializing in premium windows, doors, baths, and siding.
• We don't just build pipelines-we launch dream spaces for our homeowners. We are seeking a high-energy, hands-on Call Center Manager to spearhead our lead generation engine, mentor a driven team of representatives, and hold the department to elite performance standards.
• If you are a competitive strategist who thrives on hitting metrics, coaching talent, and driving massive sales volume, this is your opportunity to build a high-impact, lucrative career.

Responsibilities

• As the operational anchor of our customer outreach division, you will manage daily call center workflows, optimize lead conversion, and build a culture of high performance.
• Execute High-Impact Operations & Leadership
• Command Day-to-Day Logistics: Direct the entire workflow of the call center division, overseeing both aggressive outbound lead generation and high-volume inbound customer support.
• Train & Mentor an Elite Crew: Recruit, onboard, and continuously coach Call Center Representatives to sharpen their phone presence, master script delivery, and effortlessly overcome objections.
• Optimize Appointment Velocity: Turn cold and warm leads into booked appointments, tightly managing schedules for our design consultants and field sales team.
• Drive Strategic Re-engagement: Oversee targeted campaigns to reach out to previous "No Sale" customers, providing helpful follow-ups and converting lost opportunities into closed deals.
• Data Integrity & Performance Tracking
• Enforce CRM Precision: Audit internal CRM records to ensure customer data, touchpoints, and scheduled consultations are tracked with absolute precision.
• Drive Metric Accountability: Track, analyze, and report on key performance indicators (KPIs) including call volumes, contact rates, lead conversion metrics, and overall department profitability.

Requirements

• We look for proven leaders who possess a "flawless execution" mindset and a track record of driving metrics.
• Proven Leadership Track Record: Minimum 2+ years of success in a call center management, telemarketing leadership, or inside sales supervisory role.
• The "Flawless Execution" Mindset: Exceptional verbal communication, a highly professional phone presence, and the ability to maintain stability in a fast-paced environment.
• Technical CRM Competence: Deep familiarity with modern CRM systems, telephony software, data tracking structures, and dialing logistics.
• Ambition & Drive: A competitive, results-driven nature focused on consistently exceeding team goals and elevating process improvements.

Skills

Required

• Proven leadership track record
• Exceptional verbal communication
• Professional phone presence
• Deep familiarity with modern CRM systems
• Familiarity with telephony software
• Data tracking structures
• Dialing logistics
• Competitive, results-driven nature

Benefits

• Company: Window Depot of Youngstown
• Location: Youngstown, OH (In person)
• Job Type: Full-time, W-2
• Compensation: Competitive Base Salary + Performance Bonuses (Commensurate with experience)
• Benefits: Retirement plan options (IRA with company match), Paid Time Off (PTO), and paid holidays.
• Culture: A collaborative, positive team focused on professional development and aggressive team wins.