Production Support Program Manager at ZENITH INFOTEK LLC in MA-Boston-02128

Job description

• We are looking for a Production Support Program Manager who has experience in handling large team (More than 100 People) with Experience managing Life and Annuity team.
• We are seeking an experienced Production Support Technical Program Manager with a strong background in software development and customer facing roles. The ideal candidate will have extensive experience in managing application support, particularly in a 2nd line capacity, and will be proficient in lavs, Net, Mainframe, and various database technologies. This role requires a strategic thinker who can effectively communicate with clients and stakeholders while ensuring the smooth operation of production systems.

Responsibilities

• Lead and manage production support activities, ensuring timely resolution of incidents and service requests.
• Act as the primary point of contact for customers, addressing their technical concerns and providing solutions.
• Coordinate with development teams to facilitate application enhancements and bug fixes.
• Monitor ayatam performance and implement proactive measures to prevent issues.
• Develop and maintain documentation related to production support processes and procedures.
• Conduct root cause analysis for recurring issues and implement corrective actions.
• Manage stakeholder expectations and communicate project status effectively.
• Provide training and support to junior team members and new hires.
• Participate in on call support rotation as needed.

Requirements

• Proven experience in application support, specifically in a 2nd line capacity.
• Strong technical knowledge of Java, Net, Mainframe, and database technologies.
• Excellent customer facing shifts with the ability to communicate complex technical concepts to technical stakeholders.
• Experience in incident management and problem resolution.
• Strong analytical and troubleshooting skills
• Familiarity with ITIL processes and best practices.
• Experience with cloud technologies and DevOps practices.
• Knowledge of Agile methodologies
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10 15 years of experience in software development and production support.
• Relevant certifications in project management (eg, PMP, Prince2) are a plus.

Skills

Preferred

• Knowledge of Agile methodologies

Benefits

• Health insurance
• Relocation bonus
• Vision insurance
• Compensation: $160,000.00 - $185,000.00 per year