Customer Service Representative - State Farm Agent Team Member at State Farm Agent in MI-Rockford-49341
- Company: State Farm Agent
- Location: MI-Rockford-49341
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $16.00 - $19.00 per hour
Overview
As a Customer Service Representative - State Farm Agent Team Member with Al Shattuck - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help pe…
Job description
- As a Customer Service Representative - State Farm Agent Team Member with Al Shattuck - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
- We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
- Do you want to work with someone who will help you achieve YOUR goals?
- We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you!
Responsibilities
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Maintain accurate records of customer interactions.
Requirements
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Skills
Required
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
Preferred
- Previous customer service experience.
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Compensation: $16.00 - $19.00 per hour
About State Farm Agent
Our agency brings more than 12 years of State Farm experience and a strong reputation for developing future agents — with a proven track record of helping team members open their own agencies. We’re proud to offer a culture that balances high performance with fun, connection, and personal growth. We offer quarterly bonus opportunities (think Lions games, cash, or something just for you), annual bonuses, team dinners, and quarterly bonding events like pool parties and fall festivities. Top performers can also earn paid trips both quarterly and annually, with some destinations chosen by the agency and others by the team member. We’re actively involved in our community through the Owosso Curwood Parade, Dewitt and Mason homecoming parades, and by sponsoring local sports teams — especially Mason athletics. Team members also benefit from paid continuous development with multiple coaches and training platforms. I’m a proud Ferris State University alum and former football player, and my military background has shaped a team environment that values grit, teamwork, and growth. If you’re hungry to learn, ready to compete, and excited to be part of something bigger, this could be the perfect fit for you. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We look forward to speaking with you!