Business Analyst - Assistant Manager - Lending at Paytm in Noida, Uttar Pradesh

Job description

• Our lending analytics team owns the personal loan funnel end-to-end — from lead generation through disbursal —working across risk, product, growth, and call center operations to continuously improve conversion, approval rates, and disbursal volume across multiple lending partners.

Responsibilities

• • Own and monitor the personal loan funnel across multiple lending partners, tracking conversion, drop-off, and approval rates at each stage (lead, application, underwriting, disbursal)
• • Conduct cohort-level performance analysis to identify underperforming lender segments or funnel stages, and work with the risk team to refine approval logic
• • Design and maintain real-time dashboards (Looker) for cross-functional stakeholders across Business, Product, Growth, and Risk Tech teams
• • Build and maintain threshold-based alerting systems to flag funnel deviations and anomalies, enabling proactive response
• • Partner with the call center/operations team to design data-driven prioritization models that improve outreach efficiency and conversion
• • Analyze drop-off and retargeting opportunities to recover users lost at various funnel stages
• • Respond to ad-hoc data requests from finance, growth, and call center teams (disbursal reporting, trend diagnostics, etc.)
• • Identify opportunities to automate recurring reporting and manual workflows, including using AI tools, to improve team efficiency

Requirements

• • 2–5 years of experience as a Business Analyst / Data Analyst, ideally in fintech, lending, or a related consumer- tech domain
• • Strong SQL skills; working knowledge of Python for basic data analysis is a plus
• • Hands-on experience with BI/dashboarding tools (Looker, Power BI, or similar)
• • Solid grasp of statistics and ability to translate data into clear, actionable business narratives
• • Experience working with or analyzing lending/credit/BNPL funnels is a strong plus
• • Comfort working cross-functionally with risk, product, growth, and operations teams
• • Bonus: experience using AI tools (e.g., Claude, ChatGPT) to automate reporting or analytical workflows
• • Google Apps Script and Spark experience is a plus
• • Experience negotiating or influencing external partner (e.g., lender/financier) risk criteria using data
• • Exposure to call center/ops prioritization or resource-allocation modeling

Skills

Required

• SQL
• Statistics
• Data analysis
• Cross-functional collaboration

Preferred

• Python
• Lending/credit/BNPL funnel analysis
• AI tools (e.g., Claude, ChatGPT)
• Google Apps Script
• Spark

Benefits

• A collaborative, output-driven environment that brings cohesiveness across businesses through technology.
• Opportunities to improve Average Revenue Per User (ARPU) by unlocking massive cross-sell opportunities across Paytm’s user base.
• A solid 360 circle feedback culture supported by peer teams aligned with your goals.
• If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!