HVAC Dispatching/ Customer Service Representative at One Hour Heating & Air Conditioning in TN-Chattanooga-37422
- Company: One Hour Heating & Air Conditioning
- Location: TN-Chattanooga-37422
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $17.00 - $20.00 per hour
Overview
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer servi…
Job description
- Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.
- This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs
Requirements
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Skills
Required
- Must have good computer software skills
Preferred
- Service Titan Experience a PLUS!
Benefits
- Bonus based on performance
- Competitive salary
- Health insurance
- Training & development
- Service Titan Experience a PLUS!
- Join Our Team of HVAC Service Pros Today!
- Compensation: $17.00 - $20.00 per hour
About One Hour Heating & Air Conditioning
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!