Manager Operations Support at TRIMEDX in Kalamazoo, MI

Job description

• If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference
• It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here.

Responsibilities

• Leadership
• -Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
• -Oversee personnel staffing to ensure the best service is being delivered
• -Create and manage the departmental budget
• -Plan, implement, and evaluate programs to meet departmental goals and ensure service excellence
• -Mentor, coach, and develop others to deliver continuous service excellence
• -Represent Clinical Engineering on committees and attend Management Council and other administrative meetings as appropriate
• -Expected to persuade divergent groups to build consensus and mobilize others toward desired outcomes
• -Combine a broad cross-functional scope of the business with expertise in driving results
• -Regularly draw upon expertise and makes decisions about appropriate course for achieving targeted goals
• Operations Management
• -Manage the Integrated Service Plan (ISP)
• -Oversee the integrity of site inventory and databases
• -Direct all aspects of acquisition, maintenance, and repair of the equipment, as well as ongoing training and education of staff related to safe medical device uses and practices
• -Ensure complete documentation of all repair activities and orders, and maintain stock of repair parts to ensure rapid repair of defective equipment
• -Manage Joint Commission inspections and ensure that Trimedx services are in compliance with regulatory standards
• -Create a vision and strategy for process improvement initiatives
• Account Management & Development
• -Represent and advance partnership relationships with client hospitals
• -Establish and define departmental goals and objectives to meet both Trimedx and the individual hospital goals and objectives
• -Identify and pursue opportunities for business entry
• -Deliver Quarterly Business Reviews
• -Oversee and ensure the involvement of Trimedx during capital acquisitions
• -Effectively collaborate with customers and vendors to develop win-win solutions
• -Lead the delivery of results to a defined customer group with diverse, non-routine needs
• General
• -Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
• -Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
• -Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
• -Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
• - May be over one site or multiple sites that are between $5M to $10M in revenue, pending business need
• - Financial management P&L responsibility
• - Narrow financial and operational business targets with a focus on tactical operations
• - May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity
• -Travel up to 90% may be required based on customer or business needs.
• -On-site presence required daily during business operations.
• -All other duties as assigned.

Requirements

• Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
• Oversee personnel staffing to ensure the best service is being delivered
• Create and manage the departmental budget
• Plan, implement, and evaluate programs to meet departmental goals and ensure service excellence
• Mentor, coach, and develop others to deliver continuous service excellence
• Represent Clinical Engineering on committees and attend Management Council and other administrative meetings as appropriate
• Expected to persuade divergent groups to build consensus and mobilize others toward desired outcomes
• Combine a broad cross-functional scope of the business with expertise in driving results
• Regularly draw upon expertise and makes decisions about appropriate course for achieving targeted goals
• Manage the Integrated Service Plan (ISP)
• Oversee the integrity of site inventory and databases
• Direct all aspects of acquisition, maintenance, and repair of the equipment, as well as ongoing training and education of staff related to safe medical device uses and practices
• Ensure complete documentation of all repair activities and orders, and maintain stock of repair parts to ensure rapid repair of defective equipment
• Manage Joint Commission inspections and ensure that Trimedx services are in compliance with regulatory standards
• Create a vision and strategy for process improvement initiatives
• Represent and advance partnership relationships with client hospitals
• Establish and define departmental goals and objectives to meet both Trimedx and the individual hospital goals and objectives
• Identify and pursue opportunities for business entry
• Deliver Quarterly Business Reviews
• Oversee and ensure the involvement of Trimedx during capital acquisitions
• Effectively collaborate with customers and vendors to develop win-win solutions
• Lead the delivery of results to a defined customer group with diverse, non-routine needs
• Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
• Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
• Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
• Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
• May be over one site or multiple sites that are between $5M to $10M in revenue, pending business need
• Financial management P&L responsibility
• Narrow financial and operational business targets with a focus on tactical operations
• May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity
• Travel up to 90% may be required based on customer or business needs.
• On-site presence required daily during business operations.
• All other duties as assigned.

Skills

Required

• Leadership
• Operations management
• Budget management
• Personnel management
• Mentoring and coaching
• Communication
• Collaboration
• Strategic planning
• Process improvement
• Regulatory compliance
• Customer relationship management
• Vendor management