Counter/Inside Sales-Linn Creek Missouri at Mid-City Lumber Co Ltd in Linn Creek, MO, USA

Job description

• Established Local Roots: Serving Mid-Missouri for over 50 years with a strong reputation for customer service.
• Team Atmosphere: Known for a supportive, friendly culture with a "roll with the punches" attitude to meet customer needs.
• Multiple Locations: Opportunities across mid-Missouri, including a specialized Design Center in Osage Beach.
• Professional Growth: A place where "Our People – Your Resource" isn't just a slogan, but a commitment to expertise and training.
• A Counter Sales Representative in a lumber yard is the "front line" of the business. Unlike a typical retail clerk, this role requires technical knowledge to help contractors and DIYers select the right species, grades, and quantities of wood for specific structural or aesthetic projects.

Responsibilities

• Order Specification: Consulting with customers to determine their project needs (e.g., pressure-treated for decks vs. kiln-dried for framing) and suggesting the correct fasteners, hardware, and accessories.
• POS Management: Processing sales, quotes, and "will-call" tickets using industry-specific software (like Spruce, Epicor, or BizTrack).
• Technical Sales: Calculating "board footage" and providing accurate pricing based on current lumber commodity markets.
• Yard Coordination: Communicating via radio or computer with yard staff to ensure orders are pulled correctly and loaded safely into customer vehicles.
• Merchandising: Keeping the retail showroom stocked, labeled, and clean-specifically managing high-turnover items like tape measures, saw blades, and structural screws.
• Lead Generation: Identifying high-volume contractors and passing their information to the Outside Sales team for long-term account management.

Requirements

• Lumber Literacy: A solid grasp of wood species (Cedar, Fir, Pine), grades and dimensions (nominal vs. actual).
• Mathematical Accuracy: Ability to quickly calculate square footage, linear footage, and waste factors for customer estimates.
• Customer Service: A thick skin and a helpful attitude; the ability to handle the "morning rush" of busy contractors who need to get back to the job site.
• Product Knowledge: Familiarity with related building materials like composite decking (Trex/Azek), siding, and insulation.
• Multitasking: Handling phone inquiries while simultaneously managing a line of in-person customers.
• Experience: 1–3 years in retail sales or construction. Many top performers are former "field" workers (framers or carpenters) looking to move into an indoor role.
• Education: High School Diploma required.

Skills

Required

• Customer Service
• Helpful attitude
• Thick skin
• Multitasking
• Lumber Literacy
• Mathematical Accuracy
• Product Knowledge
• POS software (Spruce, Epicor, BizTrack)