Senior Sales Manager at New Castle Hotels & Resorts in Jekyll Island, GA

Job description

• Senior Sales Manager

Responsibilities

• The Hotel Business is your first love and selling the hotel and Jekyll Island is a close second. In this role of Senior Sales Manager you have the chance to connect and make a difference in many lives (as a busy hotel means work for all!) Sales – it is all about being proactive with the efforts, making a promise and then delivering on that promise with the support of a busy team who create the wow experience. In the role of Senior Sales Manager, you will:
• Be Diverse in your Efforts– solicit, negotiate and book new and repeat business using multiple channels such as outside sales calls, telemarketing and social media. Generate new business while you grow existing accounts for both the Rooms and the Food & Beverage especially with culinary background of 24 Coastal Grill.
• Be an Ear that Hears– listen to clients and see their vision so that you can capture their business while delivering on the bottom line. Stay tuned in and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the “go to” person for future rooming needs. Based on these needs, evaluate and negotiate sales contracts for the guest and the hotel, evaluating and approving contract revisions and making business decisions based on strategy such as group room rates, so as to meet if not exceed goals.
• Be Someone that Asks– knowing that you have a competitive landscape, be sure you are asking for the business so that you can exceed direct sales revenue expectations (and profit goals!)
• Be a Community Presence– represent your hotel in the local community and be seen as resource when the local community needs to plan an event.
• Be a Hotel Presence– be sure you know, support and celebrate the hotel’s staff as it takes a team to ensure success.
• Be Manager on Duty– if requested. As a leader, provide support and assistance with the management team.

Requirements

• At least four years of progressive experience in a hotel sales department or related field is required and a college degree is preferred. Previous customer service experience and prior hotel experience required. This role intended to pursue customers from different segments, e.g. corporate SMERF, government business, etc. as well as the ability to use a computer and various sales related software programs/equipment.
• Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately.
• Physical requirements include the ability to work long hours; sedentary work, i.e. exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms; and the ability to walk or stand for extended period of time.
• The ability to travel to clients and meetings are essential depending on the needs of the hotel.

Skills

Required

• Consistent level of professionalism
• Physical ability to work long hours
• Ability to see details