Experienced Automotive Service Advisor / Assistant Service Manager - Elkton CDJR at The Hertrich Family of Automobile Dealerships in Elkton, MD, USA

Job description

• Be the Connection Between Customers and Service Excellence
• The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team.
• If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career.
• At Hertrich, we believe great service starts with great people. If you're ready to grow with a respected, community-focused dealership group, we want to hear from you.
• Apply today and take the next step in your automotive career!

Responsibilities

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments in our business development department as well as service
• Communicate repair needs, estimates, and timelines clearly
• Coordinate repair orders with Technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

Requirements

• Customer-focused, energetic, and team-oriented attitude
• Prior customer service and/or sales experience required (automotive experience is a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Comfortable using computers and learning dealership software
• High School Diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean driving record

Skills

Preferred

• Automotive experience
• Spanish bilingual

Benefits

• Extremely competitive salary
• Clear pathways into success and career advancement
• Medical, Dental, Vision, Life & Disability insurance
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee vehicle purchase discounts
• Income Ranges from $50,000 to $85,000+ - Position is Salary Plus Commission/Bonus base.