Front Desk Associate at Relive Health in FL-St. Johns-32257
- Company: Relive Health
- Location: FL-St. Johns-32257
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $15.00 - $18.00 per hour
Overview
The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all…
Job description
- The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all patients properly based on service received. Must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers.
Responsibilities
- Welcomes patients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer patient inquiries.
- Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
- Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
- Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
- Accurately use online booking systems.
- Assist with patients calling with questions and following up.
Requirements
- Educated to GED level
- Previous experience working in Customer Serving environments
- Experience in a medical setting is preferable.
Skills
Required
- Customer service
- Communication
- Professionalism
- Confidentiality
- Knowledge of products and services
- Scheduling
- Record keeping
- HIPAA regulations
- Online booking systems
Preferred
- Medical setting experience
Benefits
- Opportunity for advancement
- Wellness resources
- Benefits/Perks
- Attractive Compensation Package
- Growth Opportunities
- Service Benefits - Varying per Location
- Transferable Skill Development
- Growth Opportunities
- Service Benefits - Varying per Location
- Transferable Skill Development
- Compensation: $15.00 - $18.00 per hour
About Relive Health
RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you! At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients’ individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients. We’re not looking for just employees here at Relive Health. We’re looking for fans. Fans are people that not only love what they do but they believe in what they’re doing. It’s our mission to select the right people to live our purpose.