Inside Sales at Mill Creek Lumber & Supply Company in MCL Santa Fe - Oklahoma City, OK 73114; MCL OKC Fireplace - Oklahoma City, OK 73135

Job description

• Salary Range
• Mill Creek Lumber and Supply Company is a leading provider of lumber and building materials, serving the construction industry since 1934. We are dedicated to delivering high-quality products and exceptional customer service and as we continue to expand our operations, we are seeking a highly motivated and customer-focused Fireplace Sales Representative to join our team. As an inside sales representative, you will be an integral part of our sales team, providing exceptional customer service and driving fireplace sales. Your primary responsibility will be assisting customers in person and over the phone, accurately process orders, and ensuring a seamless experience for all customers.

Responsibilities

• Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming atmosphere at the counter. Listen attentively to customer inquiries and deliver exceptional customer service by answering questions, offering product recommendations, and resolving issues promptly and effectively.
• Accurately process customer orders, ensuring all details are recorded correctly and promptly. Utilize the point-of-sale (POS) system to enter product information, calculate pricing, apply discounts, and generate invoices or receipts.
• Verify product availability, communicate delivery or pickup schedules, and coordinate order fulfillment with other departments as necessary.
• Develop a comprehensive understanding of Mill Creek product offerings. Stay informed about the latest industry trends, advancements, and product specifications to provide customers with accurate information and recommendations.
• Assist customers in selecting appropriate fireplace products based on their preferences, budget, and project requirements.
• Proactively identify opportunities to upsell or cross-sell additional products or services to customers. Utilize your product knowledge to suggest complementary items, accessories, or upgrades that enhance the customer's purchase and meet their needs.
• Monitor stock levels, track popular items, and communicate inventory needs to the appropriate department.
• Assist in restocking shelves, organizing product displays, and conducting regular inventory counts to ensure an efficiently managed and visually appealing sales floor.
• Work collaboratively with colleagues and other departments to achieve common goals. Communicate effectively and share relevant customer feedback, product insights, and market trends with the team.
• Assist team members during peak periods, contribute to a positive work environment, and actively participate in training and development opportunities.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or sales, preferably in the building supply industry.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Strong product knowledge and the ability to quickly learn and adapt to new product lines and specifications.
• Demonstrated sales abilities, with a track record of meeting/exceeding sales targets.
• Proficient computer skills, including point-of-sale (POS) systems and order processing software.
• Detail-oriented with the ability to multitask and handle multiple requests simultaneously.
• Physical stamina to stand, walk, and lift moderately heavy items throughout the workday.
• Flexibility to work weekends, evenings, and holidays as required.

Skills

Required

• Interpersonal and communication skills
• Detail-oriented
• Multitasking
• Flexibility
• Point-of-sale (POS) systems
• Order processing software
• Computer skills

Benefits

• Competitive salary based on experience and qualifications
• Comprehensive health, dental, and vision insurance plans
• Retirement savings plan with company matching
• Paid time off and vacation policy
• Employee discount program on lumber and building supplies
• Professional development opportunities and training programs
• Company-sponsored events and team-building activities
• Safe and supportive work environment
• Opportunity for growth and advancement within the company
• Position Type