Relationship Manager - Field Sales (PIBL) at Paytm in Noida, Uttar Pradesh

Job description

• The Relationship Manager is responsible for the direct sale of health insurance to customers within an assigned market territory in Delhi NCR. The role sources business across three parallel channels — the Paytm Merchant base, open-market prospecting, and customer referrals — and owns the end-to-end customer journey, from the first conversation through to policy issuance.
• This is a field-based role carrying an individual sales target. The incumbent is expected to actively cover the assigned territory, cultivate merchant relationships, conduct structured needs-based conversations, address customer objections, close cases, and support the customer through documentation, medical examinations, and final issuance.

Responsibilities

• Engage Paytm Merchants within the assigned territory to introduce health insurance offerings and develop relationships through consistent, repeated interactions.
• Independently prospect in the open market across individuals, families, salaried professionals, and small business owners to generate new business.
• Systematically generate referrals from issued customers, engaged merchants, and personal networks, ensuring a referral request accompanies every policy delivery.
• Conduct a thorough needs analysis for each prospect and recommend the most appropriate product from the approved insurer panel.
• Manage customer objections effectively, close cases, and ensure complete and accurate documentation is collected at the point of sale.
• Minimise free-look cancellations by ensuring customers purchase products that genuinely meet their needs and that they fully understand.

Requirements

• Minimum of one year of experience in Health Insurance or General Insurance.
• Prior experience in Direct Sales is mandatory.
• Graduate degree in any discipline (minimum qualification).
• Strong communication, interpersonal, and relationship-building skills. Local candidate with an established presence in, and understanding of, the Delhi NCR market and community.
• Demonstrated comfort with field sales, customer acquisition, lead generation, and regular market visits. Ownership of a two-wheeler and willingness to undertake daily field travel.

Skills

Required

• Communication
• Interpersonal
• Relationship-building