Call Center Representative at Omni Fiber in Brownsville, TX, USA
- Company: Omni Fiber
- Location: Brownsville, TX, USA
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 1+ years
Overview
The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is based in the Brownsville Office and requires a bilingual individual fluent in both Spanish and English.
Job description
- The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is based in the Brownsville Office and requires a bilingual individual fluent in both Spanish and English.
Responsibilities
- Essential duties and responsibilities include but are not limited to those listed below:
- Support 40-50 inbound calls per day.
- Make 5-6 outbound sales lead calls per day when inbound call volume is low.
- Address customer inquiries and resolve billing issues.
- Maintain accurate records of customer interactions and transactions.
- Provide information about products and services.
Requirements
- Bilingual - Spanish and English.
- Call center background.
- Good communication skills.
- 1 year of experience in a similar role.
Skills
Required
- Bilingual - Spanish and English.
- Call center background.
- Good communication skills.
Benefits
- This position offers a competitive hourly rate and a comprehensive benefits package. Employees enjoy a 401(k) with employer matching. The time off program includes 8 paid holidays, 3 floating holidays, and 15 days of paid time off. The company provides medical, dental, and vision insurance, life insurance, and the option to enroll in an HSA with employer contributions. Additionally, employees receive monthly allowances for internet and cell phone expenses.