Specialty Pharmacist, Operations Manager at Neovance in Lake Mary, FL

Job description

• At the heart of Neovance's non-commercial specialty pharmacy is a team that processes prescriptions, coordinates patient shipments, and makes sure the right therapy gets to the right patient — on time and without barriers. As Manager, Pharmacy Operations you'll lead that team.
• This role sits at the intersection of pharmacy operations and patient coordination — equal parts process leader and people developer. You'll own the accuracy and efficiency of prescription processing, drive the patient outreach that keeps programs running smoothly, and build a team of pharmacy techs, front-end staff, and call coordinators who are proud of the work they do.
• If you're a hands-on manager who thrives in a metrics-driven environment, knows how to develop people, and understands that every prescription processed represents a real patient waiting on therapy — we'd love to talk.

Responsibilities

• Prescription Processing & Quality
• Oversee all prescription processing functions — including data entry, data verification, third-party processing, electronic prescription processing, and prescriber clarification calls, and escalation and issue resolution
• Ensure programs are executed accurately, efficiently, and in compliance with quality standards.
• Monitor processing workflows and implement improvements to reduce errors and increase throughput while balancing operating costs
• Patient & Operational Coordination
• Manage patient outreach for shipment coordination, ensuring timely and accurate delivery of therapies.
• Meet and exceed quality assurance, and productivity metrics through continuous process improvement.
• Identify operational gaps and implement solutions that improve the patient experience and program performance.
• People Leadership & Development
• Lead, coach, and develop a team of pharmacy technicians, pharmacists, and front-end staff
• Oversee performance management, training program development, and team accountability.
• Build a culture of high performance, ownership, and patient-first thinking across the team.
• Develop staffing schedules and ensure adequate coverage across all operational hours.

Requirements

• Education & Licensure
• PharmD or BS Pharm required; active Pharmacist license in the state of Florida in good standing
• Experience
• 5+ years of experience in pharmacy operations, specialty pharmacy, or a related healthcare operations environment.
• 2+ years in a supervisory or management role leading pharmacy techs, call center staff, or similar teams.
• Hands-on experience with prescription processing, third-party billing, and electronic prescription workflows
• Skills & Attributes
• Strong people leadership skills — you know how to develop, motivate, and hold a team accountable.
• Detail-oriented with a focus on accuracy, compliance, and quality control.
• Comfortable working in a metrics-driven environment and driving continuous improvement.
• Proficiency in pharmacy management software and CRM platforms.
• Excellent organizational and communication skills — able to manage multiple priorities without dropping the ball.
• Familiarity with HIPAA and pharmacy regulatory requirements.
• Experience with, or hold certification, in Lean Six Sigma operating principles.

Skills

Required

• Strong people leadership skills

Benefits

• Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.