Receptionist at Pinnacle Treatment Centers, Inc. in Canton, GA

Job description

• We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.
• Tues-Fri 5:30 AM to 12:00 PM
• Must work Saturdays 7:30a-10:30a
• Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.
• Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.
• Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

Responsibilities

• As a Receptionist, you are responsible for creating a positive patient-centric experience by providing excellent customer service to patients. You will perform all reception, secretarial/clerical aspects of the program including cash collection and assisting with ordering of supplies.
• Welcome visitors / patients by greeting them in person or on the telephone; answering or referring inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information to supervisory team regarding patients and the facility.
• Manage accounts receivable/accounts payable/ deposits.
• Maintain safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Requirements

• HS diploma/ GED or verifiable work experience in lieu of education
• One (1) year of experience in an office setting; experience in the medical field a plus
• Must possess a current and valid driver’s license in state of employment. This role may be required to drive for company business. Localized travel up to 10% may be required
• Associate’s degree
• One (1) year experience working in substance use and/or mental health field.

Skills

Required

• Customer service
• Clerical skills
• Cash collection
• Phone coverage
• Security procedures
• Appointment coordination
• Accounts receivable/payable
• HER/EMR documentation
• Billing coordination
• Valid driver's license

Benefits

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.