Operations Manager at Air in Arlington, Virginia, United States

Job description

• We are seeking an Arlington Operations Manager to own the day-to-day performance, reliability, and experience of our Arlington headquarters. This role ensures the office is consistently functional, professional, and ready for employees, customers, and leadership across facilities, workplace operations, AV/IT readiness, and space needs.
• The ideal candidate is a hands-on operator who proactively identifies issues, takes ownership of resolving them, and continuously looks for ways to improve how the workplace operates. They will need to be highly detail-oriented, resourceful, and comfortable balancing day-to-day execution with proactive planning in a fast-moving environment.
• This role works closely with Operations, IT, external vendors, and company leadership to ensure seamless office operations.
• This role is a full-time position located out of our office in Arlington, VA.

Responsibilities

• Own day-to-day Arlington office operations and workplace readiness, proactively identifying and resolving issues across facilities, shared spaces, and the overall employee experience.
• Manage the Arlington Operations Specialist, providing day-to-day direction, prioritization, and support while ensuring strong execution across office operations.
• Manage facilities operations, including maintenance, repairs, cleaning, access, furniture, seating, office moves, and workspace changes.
• Serve as the primary on-site operational lead for AV and workplace technology readiness, coordinating troubleshooting and resolution with internal IT teams and external vendors.
• Manage workplace vendors and service providers, including facilities, AV, furniture, cleaning, and other office services, ensuring quality and timely execution.
• Oversee workplace standards and employee readiness, including conference rooms, desk setups, office organization, and the workplace components of onboarding and offboarding.
• Coordinate and execute Arlington office projects, workplace improvements, leadership and customer visit readiness, and other high-priority onsite needs.
• Identify and implement process and workplace improvements that improve reliability, employee experience, and scalability as the company grows.

Requirements

• U.S. Citizenship is required
• 3–7+ years of experience in workplace operations, facilities management, office management, or a similar operational role.
• Bachelor’s degree or equivalent professional experience in operations, business administration, facilities, or a related field.
• Demonstrated ability to independently manage the day-to-day operations of a fast-paced office or workplace environment.
• Strong working knowledge of office infrastructure, including AV systems, conferencing tools, workplace technology, and basic networking concepts.
• Experience managing vendors, contractors, office moves, space changes, or workplace projects.
• Experience managing or mentoring junior team members.
• Strong organizational, problem-solving, and execution skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills with the ability to work cross-functionally across Operations, IT, leadership, and external partners.
• Proactive, hands-on approach with strong attention to detail and ownership from issue identification through resolution.
• Experience in or exposure to a startup or other entrepreneurial environment.
• Familiarity with modern workplace technologies such as Google Meet, Microsoft Teams Rooms, Zoom Rooms, or equivalent AV ecosystems.
• Experience supporting a high-growth environment with rapidly changing headcount and workplace needs.
• Experience supporting a headquarters, customer-facing office, or similarly high-visibility workplace.

Skills

Required

• Proactive, hands-on approach
• Strong attention to detail
• Ownership
• Organizational skills
• Problem-solving skills
• Execution skills
• Excellent communication skills
• Cross-functional collaboration
• AV systems
• Conferencing tools
• Workplace technology
• Basic networking concepts