Application Analyst I at Cooperhealth in US-NJ-Camden

Responsibilities

• Provides first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically.
• Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts.
• Participates in testing activities, executes test scripts, and documents test scripts.
• Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.
• Triage incidents and troubleshoot operational workflow problems based on best practice (SOP) and vendor specific solutions.
• Resolve application or affected operational workflow problems.
• Maintain, optimize, and support new feature implementations with application-specific systems.
• Follow established change management procedures.
• Support Go-Live events.
• Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
• Develops and maintains up to date documentation on all implementations.
• Develops and maintains Application Support standards and procedures and other documentation as required.
• Attend Cooper and vendor specific classes and successfully acquire competency and certification where applicable.

Requirements

• 0-2 years relevant clinical, certification, and/or technical experience
• Consideration for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
• High School Diploma Required
• Bachelor's Preferred in Business, Data Analytics, Information Technology/Systems, Healthcare
• Application specific certification/proficiency within 90 days of hire if applicable.
• Excellent written and verbal communication
• Ability to effectively translate IT terminology and processes with key stakeholders
• Strong customer service skills
• Ability to multitask in high pace work environment

Skills

Required

• Strong customer service skills

Benefits

• Salary Max ($)
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• The New Jersey Pay Transparency Act requires disclosure of the range of pay for this position, which falls within the provided pay grade range. A salary offer will vary based on the job role, applicants experience, qualifications and skills, equity and market data.