Sr Business Analyst / Technical Writer at Paychex in US-TX-Irving

Job description

• Create, update, and optimize high-quality Knowledge content and prepare it for AI-driven knowledge experience. Independently analyzes complex business needs and advises on application design and process change opportunities. Partners with key stakeholders to analyze, diagnose, and resolve complex problems using diverse methods and tools. With very minimal supervision, Identifies and performs research, analysis, coordination, problem solving, development, and test plans related to business process and third party solutions used by employees and clients. Oversees the development of business cases and solution proposals in support of improved functionality with regard to Return on Investment and long-term benefit. Provides leadership and expertise applying project management concepts to service projects.

Responsibilities

• Create, update, and maintain service-facing knowledge articles, job aids, and procedural documentation using established templates, style guides, and standards. Manage content lifecycle.
• Delivers strategic vision recommendations to stakeholders for achieving effective and efficient approaches to process and project objectives.
• Directs and leads Developers regarding requirements and testing results to ensure solutions are fully functional and approved prior to release.
• Independently manage complex projects with multiple deliverables and timeframes (including resource allocation, release management, and cross-functional impacts).
• Recommend/Initiates process redesign ideas to improve productivity including accurate reporting.
• Identifies and improves business process through analysis and recommendations. Analyzes and maps current processes and potential future state to improve operating efficiencies.
• Applies comprehensive knowledge to identify impact of process/product changes across multiple product lines and delivers solutions and readiness plans to clients/users.
• Partner with leadership across multiple organizations to drive large scale initiatives forward and implement value-add strategic solutions.
• Acts as a liaison between stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.
• Partners with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues. Proactively identifies and manages risks.
• Evaluates and recommends alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Leads Quality Assurance efforts for all solutions, including test plan creation and issue tracking,lead troubleshooting efforts, issue analysis, and communication of resolution.
• Lead root cause analysis and resolution of complex business problems and recommends solution to management to enable the organization to achieve goals. Complete project charters, workflow analysis, and return on investment.
• Other duties as assigned to support the general purpose of the position’s function.

Requirements

• H.S. Diploma - Required
• Associate's Degree in Writing or Communication - Preferred
• 5 years of experience in Experience in process improvement and business analysis and internal communications.
• Leadership experience a plus.
• Data Analysis - Preferred

Skills

Required

• H.S. Diploma

Preferred

• Communication
• Management
• Problem Solving
• Leadership
• Operations
• Business Requirements
• Business Process
• Project Management

Benefits

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
• Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
• In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $63,475 to $75,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the Talent Acquisition & Onboarding position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.