IT Business Analyst at NC Office of State Human Resources in Wake County, NC

Job description

• The mission of North Carolina Emergency Management (NCEM) is to enhance North Carolina's resiliency through active collaboration, communication, and coordination of efficient and effective preparedness, response, recovery and mitigation of all natural and man-made hazards and threats.
• The primary mission of the Administration Section is to provide effective and efficient support functions for the Division. These functions include Accounts Payable, Budget, Human Resources, Grants Management, Information Technology, Application Development, Geographic Information Systems, and others.
• This position assists the Application Team with business analyst work for several web-based applications including WebEOC. Primary duties include collecting user requirements from end users, providing customer service and providing technical support. This position works closely with the programmers on the application development team and helps translate end user requests into meaningful product backlog items (PBI). Position also helps test new applications to find bugs, issues and document problems. This position is the lead for documenting requests on Github’s SCRUM board and creating Standard Operating Procedures.

Responsibilities

• Collecting user requirements from end users
• Providing customer service and technical support
• Translating end user requests into meaningful product backlog items (PBI)
• Testing new applications to find bugs, issues and document problems
• Leading documentation of requests on Github's SCRUM board and creating Standard Operating Procedures

Requirements

• Recruitment Range: DT08
• $75,818.00 - $80,000
• This position will be 100% in person for at least the first 90 days. After the first 90 days some virtual work will be allowed but the position will report to the Raleigh offices at least 2 days a week.
• This posting will close at 11:59pm on 9/27/2026
• This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator.
• DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.
• The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. Management Preferences, including Knowledge, Skills, and Abilities (KSAs), are not required but may be used to determine the pool of most qualified applicants. Managers may also choose to interview/select applicants who demonstrate Management Preferences.
• All work history and education (including accurate dates of employment/attendance) must be documented on the application. Work experience may include internships, volunteerism, and full and part-time work. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as receive the highest possible salary if selected for the position. Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position. Click here for more information and application resources.
• Resumes may be attached as a supplement to the application but are not a substitute for a complete application.
• Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
• Bachelor’s degree in business administration, computer science or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment; or High School or GED and five years of related experience in an information technology environment; or an equivalent combination of education and experience.
• Significant experience training adult professionals on how to use web based applications
• Experience collecting user requirements and documenting product backlog items in Github
• Experience providing technical support to end users and responding to Zendesk tickets
• Experience testing web based applications for responsive design and browser compatibility
• Skilled in clearly communicating verbally and in written form

Skills

Required

• Business consultation
• Process improvement
• Requirement gathering
• Information technology environment

Benefits

• For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.