Regional Operations Specialist at Berger Communities in Cleveland, OH

Job description

• Berger Communities is hiring a Regional Operations Specialist to support a portfolio of communities across Ohio and Pennsylvania, including The Standard, The Shoreline, and Village at Mayfield in the Cleveland market, with limited travel to support Bear Run Village and Apartments at River View in the Pittsburgh area. This role is perfect for an experienced property management professional who is passionate about operations, training, process improvement, and supporting on-site teams.
• You'll work closely with the Regional Property Manager and community teams to drive occupancy, improve operational performance, support training initiatives, and ensure company policies and procedures are executed consistently. We're proud of our award-winning culture where values matter, people come first, and success is something we celebrate together.

Responsibilities

• As the Regional Operations Specialist, you'll support communities across the region by helping drive occupancy, operational excellence, and team success. You'll:
• Support on-site teams with training and operational guidance
• Audit leasing, lead management, and compliance processes
• Assist with occupancy goals and leasing performance
• Review commission reports, accounts payable, and property operations
• Support marketing, social media, and special projects
• Help ensure company policies and procedures are followed
• Deliver exceptional customer service and support resident satisfaction
• Travel throughout the portfolio to provide hands-on support

Requirements

• Property management experience required
• Strong communication and relationship-building skills
• Excellent organization and time-management abilities
• Detail-oriented with strong follow-through
• Experience with Microsoft Office and property management software
• Knowledge of Fair Housing regulations
• Positive, professional, and team-oriented mindset
• Ability to travel regularly throughout Pennsylvania and Ohio

Skills

Required

• Property management experience
• Knowledge of Fair Housing regulations

Benefits

• $100 leasing commission per lease signed
• $1,000 Sign-on bonus
• Benefits kick in the 1st of the month after just 30 days:
• Medical, dental, and vision
• Flexible spending accounts
• Free short- and long-term disability insurance
• Free life insurance (with buy-up options)
• 401k with company match
• Location: Based primarily in the Cleveland and Mayfield, Ohio markets, with occasional travel to the Pittsburgh area as needed.
• Type: Full-time.
• Schedule: Monday through Friday during standard business hours. Regular travel throughout the region is required.
• Minimum Experience: Two years of property management experience required. High Schol Diploma or GED required. ARM, CAM, or NALP designation preferred.