NTC Front Desk Attendant (Part-Time) at (USTA) United States Tennis Association in US-NY-Queens

Job description

• The Role
• We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!

Responsibilities

• As a Front Desk Representative, you will be the welcoming face of the USTA Billie Jean King, National Tennis Center, ensuring a positive experience for all players, students, and guests visiting our facility.
• Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
• Manage point-of-sale transactions and court reservations efficiently in our booking system.
• Enforce facility policies and safety standards for court access, bookings, and site usage.
• Assist with the Programs department on community outreach, site visits, and website course listings.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner.
• Answer customer inquiries via phone and in person regarding pricing, schedules, and event details.
• Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
• Support special events and key operations, including US Open assignments directed by the ITC Manager of Operations and Sr. Business Manager.

Requirements

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills, with a professional phone manner.
• Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to remain professional, composed, and customer-focused in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Bilingual skills are a plus, but not required.
• Must be available to work evenings, weekends, holidays, and special events as needed.
• Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
• Must be available to work a part-time schedule of up to 28 hours per week.

Skills

Required

• Interpersonal communication
• Verbal and written communication
• Professional phone manner
• Organizational skills
• Attention to detail
• Ability to manage multiple priorities
• Professionalism
• Composure
• Customer focus
• Ability to work independently
• Collaboration
• Point-of-sale systems

Benefits

• This is an hourly position with an expected pay rate of $18.50 per hour.
• Plan for your future financially and professionally: 401(k) plan with employer matching of up to 3%, eligible after completing 1,000 hours of work within a 12-month period.