Customer Service Specialist at fa-exty-saasfaprod1 in Skokie, IL, United States

Responsibilities

• Accurately enter customer orders and maintain related data in JD Edwards and customer portals.
• Serve as a primary point of contact for customer order status inquiries, expedite requests and delivery updates.
• Proactively communicate any delays or issues, ensuring customer satisfaction and maintaining strong relationships.
• Process order changes in coordination with planning and production.
• Record contractual discrepancies in customer portal ensuring timely resolution.
• In coordination with production and shipping, issue purchase orders to outside processors, proactively tracking deliveries and reporting delays to the production team.
• Prepare shipping and compliance documentation as required.
• Print work orders for distribution to the production floor.
• Complete work orders with a focus on data accuracy and timely reporting.
• Support cycle counts or physical inventory as needed.
• Support team with administrative tasks as required.
• Participate in process improvement initiatives to enhance order management, efficiency, accuracy and customer satisfaction.
• Track and report key performance indicators (KPI’s) such as On-Time Delivery and backlog status.
• Support root cause analysis and corrective actions for missed targets.

Requirements

• MRP/ERP experience, JD Edwards a plus
• Strong organizational, communication and problem solving skills.
• Ability to perform repetitious work and maintain a high attention to detail and consistency.
• Ability to read, analyze and interpret business documents, technical procedures or operating procedures.
• Knowledge of basic manufacturing operations and process flows
• Work independently and collaboratively with the team
• Proficient in Microsoft Office applications
• Experience in the aerospace industry or in related manufacturing environments is preferred.
• Skokie, IL 60076: Reliably commute or planning to relocate before starting work (Required)
• Work Location: In person

Skills

Required

• MRP/ERP experience, JD Edwards a plus