Import Operations Specialist at JAS Worldwide in United States of America, Massachusetts, Boston

Job description

• JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
• The Import Operations Specialist is responsible for coordinating and managing air and ocean import shipments while supporting customs brokerage activities and customs entry processing. This role ensures the timely movement and clearance of freight, compliance with U.S. Customs and Border Protection (CBP) regulations, and delivery of exceptional customer service. The Import Operations Specialist serves as a key liaison between customers, carriers, government agencies, overseas offices, and internal teams to ensure efficient and compliant import operations. This position requires strong operational knowledge, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and manage the full lifecycle of air and ocean import shipments from origin through final delivery.
• Prepare, review, and process import documentation, including commercial invoices, packing lists, bills of lading, arrival notices, and customs-related documents.
• As needed, process customs entries, ensuring all required documentation and data are accurate, complete, and submitted timely.
• Review entry details, classifications, valuation information, and compliance requirements to ensure adherence to CBP and other government agency regulations.
• Communicate with customers regarding shipment status, delays, customs clearance requirements, and delivery updates.
• Dispatch freight for delivery and maintain communication with transportation providers to ensure timely movement of cargo.
• Investigate, resolve, and communicate operational, customs, or clearance issues with customers, carriers, CBP, and internal stakeholders.
• Work directly with U.S. Customs and Border Protection (CBP) and other government agencies as needed to facilitate cargo clearance.
• Review customer accounts, customs bonds, billing requirements, audit instructions, and credit information to ensure compliance with company and regulatory standards.
• Process customer billing, job costing, accruals, and vendor payables in accordance with company procedures.
• Reconcile billing discrepancies and resolve payable issues by working with vendors, carriers, customers, and overseas offices.
• Support audits, compliance initiatives, and documentation updates, including participation in ISO and internal quality audits.
• Promote compliance with company policies, customs regulations, and operational procedures.
• Provide responsive customer service and develop strong working relationships with customers and internal teams.
• Cross-train within the department and provide backup support for team members as required.
• Escalate operational, compliance, or service issues to management when necessary.
• Perform additional duties and projects as assigned.

Requirements

• Minimum 3 years of experience in import operations, customs entry processing, customs brokerage, freight forwarding, or a combination of education and related experience.
• Working knowledge of air and ocean import processes and U.S. import regulations.
• Strong understanding of customs entry processing, classification principles, CBP requirements, and government agency regulations.
• Experience working with CBP and Other Government Agencies (OGA) preferred.
• Excellent analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Ability to work effectively both independently and within a team environment.
• Strong computer skills, including Microsoft Office Suite applications.
• High School Diploma or GED required.
• Three or more years of experience in import operations, customs brokerage, customs entry processing, or freight forwarding.
• Experience handling the full lifecycle of import shipments (air and/or ocean).
• Experience working in CargoWise One (C1) preferred.
• Knowledge of Importer Security Filing (ISF), Incoterms, and U.S. Customs regulations preferred.
• Experience with financial and reporting systems such as SAP, Cognos, or similar platforms preferred.

Skills

Preferred

• Experience working in CargoWise One (C1)

Benefits

• In accordance with Boston state law, we are committed to providing pay transparency to all job applicants. For this position, the hourly pay range is $30 - $36 / HR, depending on qualifications and experience. This range represents the full compensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications. In addition to base salary, JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role) etc.