People Operations Manager at Take Command Health in Dallas, Texas

Job description

• The People Operations Manager drives employee relations, HR compliance, and the consistent application of People policies and programs at Take Command. This role serves as a trusted advisor to managers and employees, providing guidance on performance, workplace concerns, and employment practices while identifying and proactively addressing HR risk.
• Reporting to the Director of People Operations and providing day-to-day guidance and mentorship to the People Operations Generalist, , this role brings hands-on expertise and independent judgment to day-to-day HR matters while supporting the development of strategic and scalable People practices.

Responsibilities

• Serve as the primary talent advisor to managers on performance management, employee relations, difficult conversations, corrective action, and terminations.
• Lead workplace investigations from intake through resolution, including fact-finding, documentation, and recommendations.
• Coach managers through sensitive employee situations and ensure consistent, thoughtful application of People policies.
• Identify employee relations trends and recommend proactive solutions to the Director of People Operations.
• Serve as a trusted and confidential resource for employees and managers.
• Own HR compliance across all states where Take Command Health has employees, partnering with legal counsel on complex or high-risk matters.
• Maintain the employee handbook and policies, compliance calendar, required postings, and other compliance infrastructure.
• Monitor federal, state, and local employment requirements and translate changes into practical policy and process updates.
• Conduct periodic HR audits and oversee required recordkeeping and reporting, including EEO-1, OSHA logs where applicable, and I-9/E-Verify administration.
• Coordinate required compliance training and support managers in understanding their responsibilities.
• Own the HR components of performance management cycles, including manager guidance, documentation, and escalation support.
• Partner with the Director of People Operations on workforce planning, job architecture, compensation practices, and broader People initiatives.
• Partner with the People Operations Generalist on onboarding, offboarding, HRIS, benefits, leave administration, and other day-to-day People operations.
• Track HR metrics and employee relations trends to inform People decisions.
• Build and improve People processes that increase consistency, employee experience, and scalability.

Requirements

• 5-7 years of progressive People Operations experience with meaningful depth in employee relations and HR compliance, ideally including experience building HR infrastructure within a high-growth or thinly resourced HR function
• Demonstrated experience leading employee relations matters, including investigations, conflict resolution, performance management, and corrective action.
• Working knowledge of federal and multi-state employment requirements, including FLSA, FMLA, ADA, Title VII, and state-specific leave, wage, and pay transparency requirements.
• Experience in coaching managers through complex or sensitive people situations, and operating as a consultative partner to business leaders.
• Experience owning or significantly contributing to HR compliance infrastructure, including handbooks, policies, recordkeeping, and audits.
• Strong judgment and discretion when handling sensitive employee matters and confidential information.
• Excellent communication skills and the ability to translate complex People topics into practical guidance.
• Ability to operate independently while knowing when to escalate matters to the Director of People Operations or legal counsel.

Skills

Required

• Employee relations
• HR compliance
• Investigations
• Conflict resolution
• Performance management
• Corrective action
• Coaching managers
• Consultative partnership
• HR compliance infrastructure
• Handbooks
• Policies
• Recordkeeping

Benefits

• We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.
• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
• Competitive parental leave for new parents.
• Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters!
• ClassPass corporate membership with access to over 73,000 fitness and wellness options.
• Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.
• Compensation: $100,000-$125,000 + discretionary bonus