Contact Center Specialist I at Point Breeze Credit Union in Hunt Valley Office - Hunt Valley, MD 21030
- Company: Point Breeze Credit Union
- Location: Hunt Valley Office - Hunt Valley, MD 21030
- Posted: Sep 18, 2026
- Type: Full Time
- Salary: $18.50 - $27.76 Hourly
- Experience: 3+ years
Overview
Salary Range $18.50 - $27.76 Hourly Position Type Full Time Education Level High School Category Banking Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone. Answer member inquiries by using the proper telephone techniques that are set by the …
Job description
- Salary Range
- $18.50 - $27.76 Hourly
- Position Type
- Full Time
- Education Level
- High School
- Category
- Banking
Responsibilities
- Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone.
- Answer member inquiries by using the proper telephone techniques that are set by the department manager.
- Actively promote all products and services the credit union currently offers by using cross-selling techniques.
- Perform as a team player and solicit input to improve departmental flow.
- Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
- Perform other duties as assigned by the Assistant Call Center Manager and Call Center Manager.
Requirements
- High school graduate or equivalent.
- One to three years of similar or related experience.
- Bilingual preferred
- General knowledge of credit union policies and procedures.
- Basic understanding of loans, payment processes, and interest rates.
- Excellent communication and public relations skills.
- Ability to work well under pressure.
- Positive attitude, enthusiastic, and communicates effectively.
- PC Proficient.
Skills
Required
- Ability to work well under pressure.
- PC Proficient.
Preferred
- Bilingual preferred