Information Technology Analyst at Hancock Whitney in Data Center - Gulfport, MS

Job description

• The person in this job is a ServiceNow administrator and application Owner. This position is responsible for gathering business requirements and development activities to code, test and deploy new business applications as needed; Maintains and executes the Bank’s Incident and request management data quality programs; Leads daily Service Management Meetings, monitors Incidents overdue or approaching the Service Level Agreement (SLA).

Responsibilities

• Administrates ServiceNow, requesting cloning of systems, assisting with and complete new designs/upgrades, and other administrative duties associated with ServiceNow, including identifying and recommending ServiceNow capabilities that can be extended to support IT effort of continual service improvement.
• Develops new applications on the ServiceNow Platform using Javascript, Powershell, Jelly, HTML, CSS, XML.
• Leads requirements gathering and business process review meetings and develops detailed design documents for new custom products.
• Leads daily Service Management Meetings, monitors incident SLAs, and performs other related duties associated with Service Management.
• Maintains and executes the Bank's incident and request management data quality program and maintains the Continuous Improvement Program for IT Production Services.
• Maintains and executes the Bank’s ITIL aligned Problem Management program.
• Serves as IT liaison for prioritization and classification of work effort associated with Problems.
• Maintains and executes the Continuous Improvement program, the IT Customer Survey program and the Business Process Management program for IT Production Services.
• Through trend analysis, increases software stability and lowers technical support calls.
• Monitors and streamlines IT business process to ensure effective and efficient IT operations.
• Monitors each of the processes (Change, Incident, Problem, Request, etc.) and facilitates service improvements as needed in coordination with the process owner.
• Ensures that major processes are fully integrated and that their relationships remain integrated as other processes are added/changed.
• Performs all other duties and special projects as assigned.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

Requirements

• Bachelor’s degree
• 2-3 years of experience – Banking Experience preferred
• 1 -2 years’ experience – ServiceNow Administrator strongly desired
• A combination of education and experience is acceptable
• ITIL certification is preferred
• Extensive knowledge of Microsoft Office products including Microsoft Word, Excel, Access and PowerPoint and Outlook email program
• Knowledge Microsoft software
• Excellent organizational skills
• Self-motivated
• Ability to work independently
• Maintain high level of credibility

Skills

Required

• ServiceNow administration
• Javascript
• Powershell
• Jelly
• HTML
• CSS
• XML
• Knowledge Microsoft software

Preferred

• ITIL certification