Digital Operations Specialist at Leader Bank in Corporate 180 - Arlington, MA 02474

Job description

• Salary Range
• We are seeking a Digital Banking Operations Specialist to support the day-to-day operations of Leader Bank’s digital banking products and services. This role is responsible for delivering a seamless and secure client experience through digital onboarding, payment support, account servicing, risk review, and operational excellence.
• The ideal candidate is detail-oriented, client-focused, and committed to delivering exceptional service while maintaining compliance with regulatory requirements, Bank policies, and internal controls. As Leader Bank continues to expand its digital banking capabilities, this role will play a key part in supporting products, services, and operational initiatives that enhance the client experience and drive operational efficiency.

Responsibilities

• Manage digital account opening, onboarding, and funding activities while ensuring a seamless client experience and adherence to Bank policies and procedures.
• Perform customer due diligence and risk review activities, including CIP, KYC, OFAC, identity verification, fraud monitoring support, and escalation of potential suspicious activity in accordance with Bank procedures.
• Support digital banking products and services, including transaction limit requests, external transfers, payment operations, card servicing, dispute management, and related operational functions.
• Administer deposit servicing activities, including account maintenance, check orders, brokered CDs, beneficiary updates, and other client servicing functions.
• Deliver exceptional client service by responding to inquiries, resolving issues, and collaborating with internal departments and third-party partners.
• Participate in system testing, process improvement initiatives, product enhancements, and operational projects that support the Bank’s digital banking strategy.
• Maintain compliance with all applicable regulations, policies, and internal controls while supporting additional operational and client service functions as assigned to meet evolving business and departmental needs.

Requirements

• Experience in banking, financial services, fintech, deposit operations, payment operations, card services, fraud prevention, customer operations, or a related operational environment preferred.
• Knowledge of digital banking services, deposit operations, card processing, payment operations, dispute management, fraud monitoring, or related operational functions preferred.
• Experience supporting customer onboarding, account servicing, payment processing, or client support activities preferred.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities while maintaining accuracy.
• Strong verbal and written communication skills with a client-focused mindset.
• Proficiency with Microsoft Office applications and ability to learn new systems and technologies.
• Ability to work independently and collaboratively in a fast-paced environment.

Skills

Required

• Strong attention to detail
• Organizational skills
• Client-focused mindset

Benefits

• Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
• $56,000.00 - $68,000.00 Salary
• The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
• Salary Minimum: 56,000.00 - Salary Max: 68,000.00
• The range listed is just one component of Leader Bank’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.