Analyst or Lead Analyst – Real Estate Technology Infrastructure - Operations at Hines in US-TX-Houston

Job description

• When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

• Hybrid position requiring at least three days per week in-office and regular travel to properties to meet business needs. Title and compensation will depend on skill level and experience.
• Leveraging an AI-first approach, our Analyst and Lead Analyst role is a hands-on field technologist responsible for deploying, configuring, monitoring, and supporting technology infrastructure across a distributed real estate portfolio — including new developments, acquisitions, and management services assignments. This role is embedded in the field, regularly deployed to properties, and requires deep fluency in OT/building systems, cybersecurity, and enterprise networking within real estate and construction environments.
• Field Deployment & Property Execution
• Execute infrastructure scope for new property onboardings, acquisitions, and management services engagements, including ISP coordination, circuit turn-up support, and technology transitions.
• Support end-to-end implementation of technology infrastructure for new developments and major capital improvement projects.
• Review low-voltage drawings, technical specifications, and as-built documentation to support accurate implementation.
• Coordinate with vendors, integrators, and service providers to manage implementation tasks, lead times, issue resolution, and delivery risks.
• OT/Building Systems & Cybersecurity
• Support infrastructure requirements for physical security systems, building automation systems (BAS/BMS), access control systems (ACS), CCTV, and other safety-critical environments.
• Apply OT/IT cybersecurity frameworks and principles across all deployments, including firewall rule implementation, network segmentation, redundancy support, failover validation, and secure remote administration.
• Identify and mitigate cybersecurity risks specific to OT environments, including connected building systems, converged networks, and smart infrastructure.
• Ensure all OT deployments and operational activities comply with local regulations, company cybersecurity policies, and applicable industry standards.
• Support ongoing vulnerability management, firmware hygiene, and security monitoring activities across the property portfolio.
• Network Infrastructure & Operations
• Execute deployment, configuration, validation, and support of enterprise network and infrastructure standards across corporate and property environments, including wireless, switching, firewalls, and site connectivity.
• Perform advanced troubleshooting, configuration changes, firmware updates, device reviews, and remote support using secure access tooling.
• Monitor infrastructure environments, analyze alerts and event data, identify root causes, and initiate remediation actions.
• Cross-Functional Coordination
• Partner with Technology, Management Services, Engineering, and Construction teams to execute project deliverables and resolve field-level constraints.
• Serve as lead technical resource for complex or high-impact infrastructure issues requiring hands-on analysis and timely escalation.
• Documentation & Compliance
• Maintain site-level and portfolio-level visibility into infrastructure deployments, system readiness, and remediation activity using enterprise service and project management tools.
• Ensure complete and accurate documentation, inventories, configuration records, and support notes are maintained.
• Other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in MIS, Computer Science, or a related field from an accredited institution preferred or equivalent years of direct experience required.
• Professional Experience: 3–10 years of experience in OT infrastructure, enterprise networking, or technology operations, preferably within real estate, construction, or other distributed environment sectors. Title (Analyst vs Lead Analyst) and corresponding compensation will be based on experience and skill level.
• Hands-on experience in enterprise infrastructure, network operations, or technology support across multi-site or distributed environments.
• Practical experience leveraging AI tooling to realize insight and efficiency.
• Demonstrated experience configuring and supporting enterprise network and wireless environments, including firewalls, VPNs, switching, redundancy, and failover models.
• Experience supporting construction projects, property portfolios, or multi-site environments with active renovations, transitions, or onsite implementation activities preferred.
• Experience monitoring infrastructure environments, analyzing alerts, troubleshooting incidents, and driving remediation activities in operational scenarios.
• Strong working knowledge of vendor and ISP coordination, technical execution, and service delivery support.
• Project Management: Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.
• Clear written and verbal communication skills with the ability to document technical work and communicate effectively with technical and non-technical stakeholders.
• Ability and willingness to provide hands-on technical support while maintaining strong ownership, accountability, and communication practices.
• Proven ability to operate effectively in ambiguous, fast-paced, and high-pressure environments with cross-functional stakeholders.
• Strong working knowledge of OT/IT networking inc. converged networks, and typical connected building systems (i.e., BAS, BMS, ACS, CCTV).
• Base competency of modern building systems & “smart” infrastructure.
• Strong working knowledge of wireless technologies (i.e., DAS, managed Wi-Fi) preferred.
• Strong working knowledge of OT/IT cybersecurity frameworks, principles, and strategies.
• Network/communications certifications (i.e., CCNA, CCNP, CWNA) preferred.
• Strong cross-functional coordination, technical execution, and stakeholder management.
• Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.
• The nature of this role will require occasional work outside of Houston business hours to support escalations, deployments, or critical activities in other regions.
• Domestic and international travel will be required (up to 40% of the time) in support of key projects or sites. Travel assignments to certain sites may include requirements to wear provided personal protective equipment (PPE) and may include activities performed in a non-office environment, including outdoors.

Skills

Required

• OT infrastructure
• Enterprise networking
• Network operations
• Firewalls
• VPNs
• Switching
• Redundancy
• Failover models
• Building automation systems (BAS/BMS)
• Access control systems (ACS)
• CCTV
• OT/IT cybersecurity frameworks