Customer Success & Scheduling Specialist at Redwood Services in Albany, NY

Job description

• Your career should give you more than a paycheck. It should give you stability, opportunities to grow, and a team that has your back.
• That’s what you’ll find at Crisafulli Bros. We’ve been serving the community as a family-owned business for more than 86 years, and we’ve built our team around treating our employees like family. We work hard, take pride in what we do, and make sure our people have the support they need to succeed.
• Come Grow With Us!
• Crisafulli Bros. has been around for more than eight decades because we know how to take care of our customers and our employees. If you’re ready to join a company where your hard work is recognized, your voice matters, and your career can grow, we want to meet you.

Responsibilities

• Connecting with customers throughout the day, answering questions, addressing concerns, and helping them schedule appointments with ease.
• Being the friendly, dependable voice customers interact with, making sure each conversation feels helpful, professional, and personalized.

Requirements

• We’re currently looking for a Customer Success Representative who is professional, dependable, personable, and passionate about creating a great customer experience.
• In this role, you’ll be an important part of the customer journey—connecting with customers throughout the day, answering questions, addressing concerns, and helping them schedule appointments with ease. You’ll be the friendly, dependable voice our customers interact with, making sure each conversation feels helpful, professional, and personalized from start to finish.
• Previous customer service, customer success, call center, appointment scheduling, or office experience preferred
• Excellent communication and interpersonal skills, especially over the phone
• Strong attention to detail and organizational skills
• Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Positive, professional attitude with a genuine desire to help and care for customers
• Comfortable working with computers, scheduling platforms, and learning new software systems
• Ability to work independently while also being a supportive and collaborative team player
• Reliable and comfortable working in an in-office, phone-based environment

Skills

Required

• Warm, patient, customer-focused approach
• Positive, professional attitude
• Supportive and collaborative team player

Benefits

• When you join our team, you’ll have access to a strong benefits package and the resources you need to do your job right, including:
• Competitive hourly pay with opportunities to earn weekly bonuses
• Paid vacation and sick time
• A Family First Vacation Day
• Health, dental, and vision coverage
• 401(k) plan with a 4% company match
• $50,000 of company-paid life insurance
• Paid training and professional development opportunities
• Consistent, year-round employment
• A dedicated personal workspace at our Albany office
• We believe the people you work with matter just as much as the work itself. That’s why we make an effort to create a workplace where employees can connect, have fun, and take care of themselves.
• On-site gym at our Albany location
• Free breakfast every Tuesday and Thursday
• Annual company picnic and holiday celebration
• Wellness activities and employee events including yoga and CPR training
• Family tubing days, volleyball, cornhole, and other team activities
• A company-wide commitment to our “Red Carpet Service” philosophy