Surgical Coordinator/Medical Front Desk at ENT & Allergy Associates of Florida in Jupiter, FL, USA

Job description

• This is an excellent opportunity for an experienced Medical Patient Representative with Surgical Coordinating experience. We are looking for a motivated, multitasked professional who can thrive in a fast-paced environment and handle multiple responsibilities. The ideal candidate must be a self-starter, with experience in EMR and PM systems, insurance verification, and check in/check procedures. Candidate should also be and willing to learn all aspects of the ENT and Allergy field.

Responsibilities

• Providing superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed
• Answering patient calls and surgery inquiries
• Patient Counseling under the direction of the office manager and surgeon
• Verification of surgical benefits and obtaining authorizations
• Scheduling surgical procedures at our credentialed centers and hospitals
• Reconciliation of deposits and copays for surgery
• Ensure medical clearance, pre-op and post op instructions are relayed to patient in a timely manner
• Obtaining proper consents for appropriate surgical procedures
• Provide updates to surgeon in a timely manner

Requirements

• Minimum one-year medical office experience
• Cosmetic and medical surgical procedure scheduling experience
• Clinical experience is a plus
• Ability to prioritize
• Working knowledge of medical terminology.
• Strong written and verbal communication skills with a clear speaking voice.
• Strong organizational skills.
• The ability to interact professionally at all times with patients, physicians, and team members.
• Strong computer literacy.
• Bi-lingual Spanish is a plus.

Skills

Required

• Ability to prioritize
• Working knowledge of medical terminology
• Strong organizational skills
• Strong computer literacy

Preferred

• Clinical experience
• Bi-lingual Spanish

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full-time employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period
• Pay will reflect experience.