Chevrolet Service Advisor at Ourisman Automotive Group in Marlow Heights, MD, USA
- Company: Ourisman Automotive Group
- Location: Marlow Heights, MD, USA
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $2,000/bi-weekly draw. Annual commission potential between $60,000 - $120,000.
- Experience: 4+ years
Overview
As a Chevrolet Service Advisor, you'll be the key connection between guests and the service team-making sure every concern is understood, documented, and resolved with clarity and care. - Welcome customers, listen to concerns, and confirm service needs
Job description
- As a Chevrolet Service Advisor, you'll be the key connection between guests and the service team-making sure every concern is understood, documented, and resolved with clarity and care.
Responsibilities
- - Welcome customers, listen to concerns, and confirm service needs
- - Set appointments and open/communicate repair orders to technicians
- - Explain recommended maintenance/repairs in straightforward terms
- - Provide accurate estimates and secure authorization before work begins
- - Share progress updates and revised completion times when needed
- - Keep thorough records of customer interactions, services, and parts
- - Support service sales while protecting a high CSI standard
Requirements
- - Prior service advisor/ASM experience preferred (automotive)
- - Strong customer service, sales, and organizational skills
- - Comfortable in a fast-paced environment
- - Reynolds & Reynolds and Xtime experience a plus
- - Valid driver's license
Skills
Required
- Comfortable in a fast-paced environment
- Valid driver's license
Preferred
- Reynolds & Reynolds and Xtime experience
Benefits
- - Medical, dental, and vision coverage
- - 401(k)
- - Life insurance
- - Health Savings Account (HSA)
- - Flexible Spending Account (FSA)
- - Competitive salary
- - Paid Time Off (PTO)
About Ourisman Automotive Group
Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.