Salesforce Project Manager - Change Management at Perficient in United States

Job description

• We have an opportunity for a Salesforce Project Manager Consultant with expertise in Change Management. This role can be located anywhere in the United States. You'll get the best of both worlds: the energy and impact of a boutique team with a booming practice, backed by the scale, clients, and career pathways of a global digital consultancy.
• Technical depth gets you in the door. Beyond that, we're hiring for four qualities together, not any one in isolation: humble, hungry, and smart.
• Humble — a team player first. You teach as readily as you learn, and you don't need to be the smartest person in the room to add value.
• Hungry — genuinely curious and self-driven. You take on a new certification or course because you enjoy it, not because it's assigned, and you dig into unfamiliar problems until you've figured them out.
• Smart — people-smart. You read a room, enjoy talking with customers, and can hold your own in front of a client audience.
• Excited about AI — you're already using AI tools to work faster and deliver better outcomes, and you want to keep pushing on that. This is where our SF+ practice is headed, so it's a practical, non-negotiable skill, not a nice-to-have.

Responsibilities

• Create project timelines, and manage creative, development milestones and deliverables.
• Foster an environment that adapts quickly to creative change and focuses on Agile development principles.
• Maintain creative, production, and technical goals set forth by our teams and clients.
• Manage overall project organization to ensure requirements and project deliverable dates can be clearly communicated to the product and account leads.
• Capture and record meeting notes and ensure action items are completed promptly.
• Ensure solutions to technical problems through discussion with technical teams to resolve problems.
• Partner with development team members to understand opportunities and limitations of solutions being implemented.
• Effectively balance the needs of the client, as well as the needs of the agency and internal teams.
• Manage all deliverables with any required external vendors.
• Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions.
• Identify, procure and manage outside vendors that are best suited for assigned projects, when required.
• Work closely with Scrum Master to track sprint progress against overall project timelines.
• Manage resources for each assigned project to ensure that the project remains on schedule.
• Work closely with the product and account leads to remain in full communication on the status and details of each project, including any cost or timing issues that may arise.
• Anticipate any potential issues with the project through quick responses and proactive critical thinking.
• Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems.
• Create and manage project timelines, milestones, and deliverables, incorporating change management activities alongside technical workstreams.
• Facilitate Scrum ceremonies, track sprint progress, and foster an Agile environment that adapts quickly to change.
• Develop and execute a change management plan for each engagement, including stakeholder analysis, training strategy, and a communications plan.
• Ensure clear communication of requirements, deliverable dates, and change impacts to all stakeholders.
• Conduct change impact assessments to identify how new Salesforce solutions affect end users and business processes.
• Collaborate with development teams to understand solution opportunities and limitations, and translate them into stakeholder-ready communications and training materials.
• Identify and manage resistance points, partnering with client sponsors to drive adoption.
• Balance client and internal team needs, including managing deliverables with external vendors as needed.
• Provide production and technical knowledge for optimal execution decisions, while ensuring solutions are designed with end-user adoption in mind.
• Ensure projects remain on schedule by managing resources across both delivery and change workstreams.
• Communicate project and change-readiness status with product and account leads.
• Measure and report on user adoption and change-readiness metrics throughout the project lifecycle.
• Anticipate and address potential project and adoption issues proactively.
• Demonstrate problem-solving skills to find effective solutions for both technical and organizational challenges.

Requirements

• Create project timelines, and manage creative, development milestones and deliverables.
• Foster an environment that adapts quickly to creative change and focuses on Agile development principles.
• Maintain creative, production, and technical goals set forth by our teams and clients.
• Manage overall project organization to ensure requirements and project deliverable dates can be clearly communicated to the product and account leads.
• Capture and record meeting notes and ensure action items are completed promptly.
• Ensure solutions to technical problems through discussion with technical teams to resolve problems.
• Partner with development team members to understand opportunities and limitations of solutions being implemented.
• Effectively balance the needs of the client, as well as the needs of the agency and internal teams.
• Manage all deliverables with any required external vendors.
• Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions.
• Identify, procure and manage outside vendors that are best suited for assigned projects, when required.
• Work closely with Scrum Master to track sprint progress against overall project timelines.
• Manage resources for each assigned project to ensure that the project remains on schedule.
• Work closely with the product and account leads to remain in full communication on the status and details of each project, including any cost or timing issues that may arise.
• Anticipate any potential issues with the project through quick responses and proactive critical thinking.
• Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems.
• Create and manage project timelines, milestones, and deliverables, incorporating change management activities alongside technical workstreams.
• Facilitate Scrum ceremonies, track sprint progress, and foster an Agile environment that adapts quickly to change.
• Develop and execute a change management plan for each engagement, including stakeholder analysis, training strategy, and a communications plan.
• Ensure clear communication of requirements, deliverable dates, and change impacts to all stakeholders.
• Conduct change impact assessments to identify how new Salesforce solutions affect end users and business processes.
• Collaborate with development teams to understand solution opportunities and limitations, and translate them into stakeholder-ready communications and training materials.
• Identify and manage resistance points, partnering with client sponsors to drive adoption.
• Balance client and internal team needs, including managing deliverables with external vendors as needed.
• Provide production and technical knowledge for optimal execution decisions, while ensuring solutions are designed with end-user adoption in mind.
• Ensure projects remain on schedule by managing resources across both delivery and change workstreams.
• Communicate project and change-readiness status with product and account leads.
• Measure and report on user adoption and change-readiness metrics throughout the project lifecycle.
• Anticipate and address potential project and adoption issues proactively.
• Demonstrate problem-solving skills to find effective solutions for both technical and organizational challenges.
• PREFERRED QUALIFICATIONS INCLUDE
• Experience: At least 3 years leading projects in a technical and Agile environment, with a strong emphasis on organizational change management.
• Change Management: 3+ years of hands-on change management experience, ideally supporting technology or Salesforce implementations.
• Consulting: Recent professional consulting experience.
• Salesforce: Experience leading Salesforce implementations preferred.
• Methodology: Experience applying a structured change management methodology (e.g., Prosci ADKAR or similar).
• Detail-Oriented: Must have a keen eye for detail.
• Collaboration: Experience working directly with delivery teams with different roles and locations.
• Project & Change Management: Skilled in managing and communicating project status, budgets, risks, and change readiness.
• Communication: Strong written and verbal communication skills, including experience developing training and communication materials for end users.
• Problem-Solving: Creative and analytical thinker with excellent problem-solving abilities.
• AI: Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.
• AI Knowledge: Possesses a strong understanding of AI capabilities, limitations, and ethical considerations.
• Education: Bachelor's degree or commensurate experience required.
• Certification: Scrum Master certification and Prosci/CCMP certification are a plus, as well as any AI Certifications.

Skills

Required

• Project management
• Change management
• Agile methodology
• Scrum
• Salesforce
• Stakeholder analysis
• Communication
• Problem-solving
• AI proficiency
• AI knowledge

Preferred

• Scrum Master certification
• Prosci/CCMP certification
• AI certifications

Benefits

• The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $60,000 to $130,000. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.