Call Center Agent (Onsite) at Frontwave Credit Union in US-CA-Oceanside
- Company: Frontwave Credit Union
- Location: US-CA-Oceanside
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $21.94 - $32.91
- Experience: 2+ years
Overview
As a Member Solution Call Center Agent, you will be responsible for promoting and providing a full range of financial products and services, advising and assisting members with accounts, loans inquiries via telephone. If you enjoy helping people and have experience working in a call center environme…
Job description
- As a Member Solution Call Center Agent, you will be responsible for promoting and providing a full range of financial products and services, advising and assisting members with accounts, loans inquiries via telephone. If you enjoy helping people and have experience working in a call center environment, this job may be for you!
Responsibilities
- Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.
- Process basic member requests received via incoming calls.
- Provide information about credit union products, services, accounts and rate information, balance inquiries, loan questions etc.
- Perform account research, processes account transfers, accepts wire transfer and Western Union requests and forwards to appropriate personnel for processing.
- Processes check orders, performs account file maintenance.
- Cross-sells credit union products and services. Identifies and actively seeks opportunities to increase household penetration of credit union products and services.
Requirements
- High School Diploma or general education degree (GED).
- One -two years experience in a Call Center environment and/or financial institution experience.
- Salary Range: $21.94 - $32.91
Skills
Required
- Call center experience
- Financial institution experience
Benefits
- Competitive pay, 401k matching, mortgage and auto discounts.
- 9-27 days of PTO per year (based on tenure), VTO and 10 paid holidays.
- Affordable medical, dental, vision health plans, and Flexible Spending Account.
- Employee Assistance Program with a variety of services.
- Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
- Culture of excellence and continuous improvement.
- We strive to be the best place you’ve ever worked!
About Frontwave Credit Union
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.