Field Service Engineer – Medical Devices #ESF9538 at ExpertHiring in Philadelphia, Pennsylvania, United States

Job description

• Job Description
• Job Description

Responsibilities

• Provide expert on-site technical support for pharmacy automation and dispensing systems.
• Perform break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
• Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair.
• Maintain maximum system uptime through proactive issue identification and root-cause analysis.
• Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation.
• Respond to service requests within defined SLA requirements.
• Collaborate with field service teams to resolve complex technical issues.
• Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades.
• Meticulously document all service activities and technical resolutions in Salesforce Field Service Lightning.
• Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support.
• Provide valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.

Requirements

• 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment.
• Minimum educational requirement of a High School Diploma.
• Strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite.
• Ability to locate, edit, and manage system configuration files and XML files.
• Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills.
• Experience with system ghosting, imaging, and re-imaging processes.
• Strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
• Proven ability to perform in-depth disassembly and reassembly of complex subsystems.
• Excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.
• Preferred: Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM-related discipline.
• Experience supporting automated dispensing systems or pharmacy robotics.
• Prior work in regulated healthcare or FDA-regulated environments.

Skills

Required

• Microsoft Office Suite
• System ghosting, imaging, and re-imaging
• Technical documentation skills