Sr. Director, Global Content & Product Operations at iHerb in Home Office, CA

Job description

• We are seeking a highly strategic, technology-forward Senior Director of Global Content & Product Operations to lead, scale, and modernize the digital production engines powering our global e-commerce business.
• In this role, you will oversee the high-volume operational teams responsible for taking product data and customer-facing assets from inception to live-on-site globally: Content Operations, Product Content Onboarding, and Translation/Localization.
• You will serve as the operational partner and "go-to" leader for our global Revenue Office, translating high-level commercial strategies, market expansions, and country-specific growth initiatives into seamless, high-velocity operational execution. The ideal candidate is a systems thinker with a passion for operational efficiency and AI enablement, leading the transition from traditional manual workflows to highly automated, AI-assisted pipelines.

Responsibilities

• Drive Global Throughput: Oversee and scale the day-to-day operations of our core teams: Content Operations, Product Content Onboarding, and Translation/Localization.
• Standardize & Optimize: Map and re-engineer end-to-end workflows to eliminate bottlenecks, establish clear SLAs, and drastically reduce the time it takes to get product content and listings live globally.
• Performance Architecture: Build data-driven dashboards to track operational KPIs, including queue velocity, publishing accuracy, team capacity, and unit cost per asset.
• Implement AI Solutions: Actively identify, pilot, and deploy AI-enabled workflows and automated tools to modernize production (e.g., utilizing LLMs for product copy generation, automated translation memory, and intelligent asset tagging).
• Modernize the Tech Stack: Partner with Product and Technology teams to optimize and integrate our Content Management Systems (CMS), Product Information Management (PIM) tools, and Translation Management Systems (TMS).
• Future-State Design: Define and execute a roadmap for next-generation, AI-assisted "human-in-the-loop" operational models that maximize team productivity.
• Intake & Prioritization: Establish scalable operating rhythms and prioritization frameworks to manage incoming content and listing requests from Merchandising, Marketing, and other relevant teams
• Cross-Functional Alignment: Serve as the central operational bridge between commercial business goals and technical product/engineering roadmaps.
• The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Requirements

• Required
• Scale-Up DNA: Proven track record of managing high-volume, digital production pipelines (content publishing, product catalog onboarding, translation bureaus).
• AI & Automation Practice: Hands-on experience identifying, testing, and deploying AI-enabled tools, automation, or machine-translation pipelines in a production environment.
• Systems Thinking: A history of turning messy, human-dependent processes into streamlined, tool-driven, and highly measurable workflows.
• Experience administering or optimizing enterprise CMS, PIM, or Translation Management (TMS) platforms.
• Certifications or extensive practical experience in process improvement (Lean, Six Sigma, Agile).
• Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields
• Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required. MBA or advanced degree preferred. Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus

Skills

Required

• AI and automation implementation
• Systems thinking
• Data-driven dashboard building
• Process re-engineering
• Cross-functional collaboration
• Judgment and reasoning
• Problem-solving
• Diplomacy

Benefits

• The expected salary range for this role is $260,000.00 - $285,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.