Receptionist - FT at Benchmark Senior Living in River Ridge at Avon, 101 Bickford Extension, Avon, Connecticut, United States of America

Job description

• The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Responsibilities

• Accounting
• Assists Administrative Assistant/Executive Director as appropriate
• Compliance and Safety
• Competently responds to all emergencies as directed
• Demonstrates basic understanding of emergency call system and nurse paging system
• Communication
• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Customer Service
• Determines visitors needs in a timely manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Responds to resident requests in a timely manner
• Manages doctor appointment book
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Facilities Maintenance
• Keeps lobby clean and neat, free of clutter and trash
• Oversees common bathroom, reporting soilage’s to housekeeping as appropriate
• Reports any mal-functioning equipment to maintenance
• Sales
• Promptly forwards inquiry calls to Marketing or designee
• Properly documents and responds to marketing inquiries
• Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
• Represents the community with a positive attitude and pride when interacting with potential residents and families
• Training
• Participates in in-service trainings as required by state regulations
• Miscellaneous
• Assists with clerical work for all departments

Requirements

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

Skills

Required

• Excellent verbal communication skills