Revenue Operations System Administrator at Schurz Communications in Denver, CO

Job description

• The Revenue Operations System Administrator is responsible for supporting, administering, and enhancing Salesforce and related business systems that enable OTAVA’s sales, quoting, ordering, deployment, billing, and partner processes.
• As a member of the Revenue Operations team, this role helps maintain and improve the Salesforce platform while partnering with teams across the organization to deliver scalable, efficient business solutions.
• The Revenue Operations System Administrator serves as a key technical resource for the company’s quoting systems, administering the current Salesforce CPQ environment while playing an active role in the evaluation, implementation, transition, and ongoing administration of a new quoting solution.

Responsibilities

• Administer and maintain Salesforce, including configuration, user access, security, data management, reporting, and ongoing platform enhancements.
• Administer and support Salesforce CPQ through end of life.
• Support the evaluation, implementation, testing, and rollout of a new quoting platform.
• Provide ongoing administration and support for the new quoting platform following implementation.
• Support the end-to-end revenue lifecycle across Sales, Quoting, Ordering, Deployment, Customer, Contract, and Billing processes.
• Troubleshoot system and process issues and support user requests.
• Coordinate testing of system enhancements and new functionality.
• Configure and maintain Salesforce, including security, access, users, data, reporting, and platform functionality.
• Configure and support Salesforce CPQ products, pricing, quoting processes, approvals, and proposal generation.
• Troubleshoot Salesforce CPQ issues and support users throughout the quoting process.
• Participate in the transition from Salesforce CPQ to a new quoting solution.
• Configure, enhance, and support the new quoting platform following implementation.
• Maintain reliable and scalable quoting processes that support business requirements.
• Design, build, and maintain Salesforce Flows and other automations to improve business processes and operational efficiency.
• Manage and troubleshoot integrations between Salesforce, quoting tools, billing platforms, and other business systems.
• Maintain accurate and reliable data flow across integrated platforms.
• Identify opportunities to automate manual processes and improve system efficiency.
• Support configuration and administration of business systems beyond Salesforce as required.
• Sales
• Quoting
• Ordering
• Deployment
• Customer Management
• Contract Management
• Billing
• Partner Processes
• Help ensure systems and processes support accurate and efficient handoffs between teams throughout the customer lifecycle.
• Develop and maintain system documentation.
• Document Salesforce configurations, workflows, integrations, and business processes.
• Develop and maintain training materials and user resources.
• Document system changes and enhancements.
• Maintain resources that support ongoing administration and knowledge sharing.
• Sales
• Finance
• Billing
• Deployment
• Marketing
• Revenue Operations
• Other business and technical teams
• Partner with stakeholders to understand business requirements and translate them into scalable system and process solutions.
• Coordinate testing and validation of system enhancements and new functionality.
• Support users and teams as new processes, automations, and platforms are introduced.
• Identify opportunities to improve Salesforce and the broader Revenue Operations technology stack.
• Recommend automation and process improvements.
• Support the transition from legacy systems and processes to more scalable solutions.
• Assist with development of system administration standards and best practices.
• Participate in ongoing optimization of quoting, ordering, deployment, billing, and related revenue processes.

Requirements

• 2+ years of relevant experience administering Salesforce in a professional environment.
• Experience with Salesforce CPQ configuration and administration.
• Experience managing and configuring quoting tools or similar sales technology platforms.
• Experience managing integrations between Salesforce and other business systems or platforms.
• Experience with billing platforms and related sales-to-billing processes.
• Experience or working knowledge of cloud and hosted solution environments.
• Experience supporting cross-functional business processes and system users.
• Salesforce administration
• Salesforce CPQ
• Salesforce Flows and workflow automation
• Salesforce configuration
• Salesforce security and access models
• User management
• Data management
• Reporting and dashboards
• Quoting and pricing processes
• Sales-to-billing processes
• Business systems integrations
• Billing platforms
• Cloud and hosted solution environments
• Strong troubleshooting and problem-solving skills
• Strong organizational and time-management skills
• Ability to prioritize competing requests and meet deadlines in a fast-paced environment
• Ability to translate business requirements into scalable system and process solutions
• Strong documentation skills
• Ability to work independently
• Team-oriented mindset
• Strong analytical thinking
• Effective cross-functional communication
• Bachelor’s degree in Business Administration, Information Technology, a related technical field, or equivalent professional experience.

Skills

Required

• Salesforce administration
• Salesforce CPQ
• Salesforce Flows and workflow automation
• Salesforce configuration
• Salesforce security and access models
• User management
• Data management
• Reporting and dashboards
• Quoting and pricing processes
• Sales-to-billing processes
• Business systems integrations
• Billing platforms

Benefits

• Competitive base salary ($65K–$85K depending on experience and qualifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.