Front Desk Agents Full Time @Marriott Downtown at Crescent Hotels & Resorts in Syracuse, NY

Job description

• The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions
• Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse.
• We offer FREE parking, FREE staff meals, competitive Paid Time Off, Health Benefits, and we also offer Hotel Room discounts at Marriott properties Worldwide.
• In this role, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

• You will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Requirements

• Our Front Desk Agents possess a self-starting personality with an even disposition and can maintain a professional appearance and manner at all times. You can communicate well with guests and are willing to “pitch-in” and help co-workers with their job duties and be a team player. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. You understand & believe that every Crescent associate is a guest relations ambassador, every working minute of every day.
• Flexible availability required, must be available to work weekends
• Customer service experience is preferred
• Hotel experience is preferred
• At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
• Experience
• Required
• Experience working in customer service or hospitality preferred but not required.

Skills

Required

• Self-starting personality
• Even disposition
• Professional appearance and manner
• Good communication with guests
• Adaptable to change
• Willingness to learn new skills
• Ability to solve routine problems

Preferred

• Customer service experience
• Hotel experience