Dental Operations Manager at Imagen Dental Partners in US-CA-Santa Monica

Responsibilities

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
• Leverage data insights to inform decision-making and support long-term practice success.
• Hire, train, coach, and develop all employees in the practice.
• Facilitate meetings and inspire and empower the team to embrace a growth mindset.
• Encourage professional development opportunities for team members, aligning with both individual and practice goals while s taying well-versed in Imagen University courses.
• Patient Experience: Engagement & Marketing
• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
• Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
• Lead local marketing initiatives and monitor performance
• Operational & Revenue Cycle Management (RCM)
• Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections.
• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
• Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service.
• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).
• Own and manage the practice budget.
• Manage practice expenses.
• Execute strategies to optimize revenue, improve billing processes, and strengthen collection opportunities.
• Collaborate with the finance team to understand financial results and opportunities for sustainable growth.
• Support annual budgeting and forecasting process by providing data, insights and accountability on practice-level metrics.
• Productively identify inefficiencies or missed revenue opportunities and lead solutions in collaboration with central support teams (Finance, Billing, RCM).
• Review and verify daily financial reports to ensure accurate cash handling and financial integrity.

Requirements

• Proven experience as a Dental Office Manager or a similar healthcare leadership role with a demonstrated track record of driving growth for 3+ years .
• Ability to work 5 days every week.
• Entrepreneurial mindset with a focus on innovation and continuous improvement.
• Excellent analytical skills and the ability to leverage data for strategic decision-making.
• Proficiency in providing effective leadership by inspiring and motivating teams.
• Experience managing the full revenue cycle , including insurance claims, collections, and patient billing is preferred.

Skills

Required

• Leadership
• Communication
• Team building
• Coaching
• Problem-solving
• Strategic thinking
• Collaboration
• Adaptability
• Data analysis
• Revenue cycle management
• Dental practice management system (DPMS)
• Billing and collections