Front Desk Associate at Soul Space in OH-Cleveland-44102

Job description

• Join us at Soul Space as a Front Desk Agent - Hospitality Liaison, where you will be the welcoming face and voice of our establishment, responsible for providing our guests with an exceptional experience from the moment they arrive.
• At Soul Space, we believe that true hospitality comes from a deep understanding of our guests' needs and desires, and we are seeking individuals who are passionate about creating memorable moments and connections.
• As a Front Desk Agent, you will be tasked with managing reservations, checking guests in and out, and offering assistance throughout their visit. You will play a vital role in ensuring that all departments are well-coordinated to enhance the overall guest experience, while also addressing any concerns or needs that arise.
• With a focus on customer service excellence, professionalism, and a keen attention to detail, you will help cultivate an atmosphere that reflects the values of our brand.
• If you have a passion for hospitality, possess excellent communication skills, and thrive in a dynamic environment, we invite you to be a part of our dedicated team, where your contributions will make a lasting impact on our guests' stay.

Responsibilities

• Greet and assist guests with check-in and check-out procedures promptly and professionally.
• Manage reservations, including booking modifications and cancellations, while maintaining accurate records.
• Respond to guest inquiries and requests efficiently, ensuring a high level of guest satisfaction.
• Maintain knowledge of all Soul Space modalities and services, provide guests with guidance as per their needs.
• Handle guest complaints and feedback with professionalism, ensuring timely resolution and follow-up.
• Ensure the front desk area is clean, organized, and adequately stocked with necessary supplies.

Requirements

• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
• Ability to work flexible hours, including weekends and holidays, as necessary.
• Outstanding organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

Skills

Required

• Friendly and approachable demeanor
• Strong problem-solving abilities
• Outstanding organizational skills
• Attention to detail

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Full access to all Soul Space modalities and amenities including our gym facility.
• Employee discounted rates at NuIQ Med Spa and PureFYX Health Bar, all located in our wellness facility.
• Compensation: $17.00 - $20.00 per hour