Front Desk Agent, Full-Time at Pacifica Hotels in Newport Beach, CA

Job description

• Bay Shores Peninsula Hotel is looking for a full-time Front Desk Agent (Guest Experience Coordinator) to join the team! The Guest Experience Coordinator is responsible to assist our guests efficiently, courteously, and professionally in all front office-related functions, including reservations and The Café.
• Bay Shores Peninsula Hotel is a cozy coastal retreat in the heart of Newport Beach—where vintage charm meets heartfelt service. Just steps from the sand and beloved by generations of returning guests, our hotel feels more like a beach house than a brand. Every room, every interaction, every detail is shaped by our commitment to warm hospitality, local pride, and meaningful guest experiences. This is a true independent, boutique hotel in an ideal location.

Responsibilities

• Core functions of the position, but are not limited to the following:
• Maintain a friendly, cheerful and courteous demeanor always, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Accurately and courteously take guest orders, make recommendations and suggestions at The Café.
• Prepare, stock, and serve small café items.
• Maintain clean bar tables, chairs, stools and counter surface always.
• Routinely clean and upkeep espresso machines and brewing equipment.
• Adhere to food safety requirements.
• Process all cash and charge transactions according to house procedures.
• Close checks and run reports at the end of shift.
• Stock side station with necessary coffee, tea and beverage items.
• Support the market by stocking and keeping it clean, as well as ringing up guests for their purchases.
• Aid other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Requirements

• Qualifications
• 1-3 years: At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

Skills

Required

• Customer service orientation
• Professionalism
• Teamwork
• Cash handling
• Credit transaction processing
• PBX equipment operation
• Reservation systems
• Food safety requirements

Benefits

• Medical, Dental, Vision, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
• Pay Range: $23.00-$25.00 per hour