Associate Fraud & Claims Operations Representative at Wells Fargo in Hyderabad, India

Job description

• Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Responsibilities

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Requirements

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Skills

Required

• Customer service support
• Investigative research
• Communication
• Problem-solving