Strategic Account Manager at Carrier in US-Charlotte

Job description

• CCR North America is seeking a Strategic Sales Manager to drive long-term growth and deepen relationships with top U.S. food retailers. This role is responsible for managing and expanding enterprise-level accounts, embedding CCR’s CO₂ and refrigeration solutions into customer sustainability, compliance, and cost-efficiency strategies. The successful candidate will act as a trusted advisor to executive stakeholders, ensuring CCR is positioned as the partner of choice for innovation and long-term value creation.

Responsibilities

• Account Strategy & Development
• Develop and execute multi-year strategic account plans aligned with customer goals and CCR’s growth objectives.
• Expand CCR’s footprint within major retailers across business units, store formats, and regions.
• Shape customer vision from pilot projects into enterprise-wide rollouts and national standards.
• Identify opportunities for upsell and cross-sell across CCR’s refrigeration portfolio.
• Customer Engagement & Partnership
• Build executive-level relationships (C-suite, sustainability, operations, engineering).
• Position CCR as a thought leader in CO₂ refrigeration and sustainability transformation.
• Facilitate joint planning sessions, QBRs, and steering committees with strategic customers.
• Act as the customer’s trusted advisor, anticipating future needs and regulatory pressures.
• Collaboration & Internal Alignment
• Partner closely with Business Development Managers (BDMs) to transition accounts from initial pilot stage to long-term growth.
• Work cross-functionally with CCR’s technical, service, and product teams to deliver tailored solutions.
• Provide market insights to leadership and product development to shape CCR’s innovation pipeline.

Requirements

• Required Skills & Attributes
• Vision-driven : able to influence and shape long-term customer strategies.
• Trusted advisor : strong executive presence and ability to engage senior stakeholders.
• Influential communicator : adept at tailoring messages across organizational levels.
• Resilient & strategic : anticipates obstacles and positions CCR as the solution partner.
• Farmer mentality : focuses on nurturing and expanding accounts over 5–10 years.
• Collaborative growth mindset : thrives in a cross-functional, team-oriented environment.
• KPIs & Success Measures
• Revenue growth within strategic accounts across regions and business units.
• Increased CCR share of wallet and expanded adoption of CO₂ refrigeration solutions.
• Establishment of CCR as the preferred long-term partner for sustainable refrigeration.
• Successful delivery of multi-year account plans and national rollouts.
• Executive sponsorships secured and maintained at top 20 U.S. retailers.
• High customer satisfaction, retention, and repeat business performance.
• 8–12+ years in strategic account management or enterprise sales, preferably within HVAC, refrigeration, or related industrial sectors.
• Proven track record of managing and growing multi-million-dollar accounts.
• Experience selling complex technical solutions into large retail or food service organizations.
• Strong understanding of sustainability, ESG, and regulatory drivers affecting refrigeration.
• Bachelor’s degree in Business, Engineering, or related field (MBA preferred).
• Ability to travel domestically (~30–40%).

Skills

Required

• Vision-driven
• Trusted advisor
• Influential communicator
• Resilient & strategic
• Farmer mentality
• Collaborative growth mindset

Benefits

• Opportunity to shape CCR’s growth in North America during a period of major CO₂ refrigeration adoption.
• Competitive compensation with performance-based incentives.
• Strong professional development and career progression within a global organization.
• Work with an international leader in sustainable refrigeration solutions, trusted by 24,000+ installations worldwide.