Express Service Advisor at Andy Mohr Automotive Group in AFM North Inc. - Indianapolis, IN 46268

Job description

• Andy Mohr Automotive Group is one of the largest volume car dealership groups in the state of Indiana. Andy Mohr’s goal is to Sell and Service in volume. With aggressive advertising campaigns that are value-oriented, car customers are very familiar with the Andy Mohr brand. Andy Mohr dealerships are stocked with large inventories that are priced very competitively. The Andy Mohr Automotive group employs more than 1000 employees throughout central Indiana and the employees are value-oriented. They are honest and straightforward and get customers in and out efficiently.

Responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements

• Preferred at least a minimum 1 year experience in a Service Advisory role.
• Experience in a Customer Service sales position such as Food Services and Hospitality are also acceptable.
• Positive attitude
• High volume mentality
• Customer Satisfaction focused
• Service Advisor, Dealership, Automotive Knowledge: 1 year

Skills

Required

• Positive attitude
• High volume mentality
• Customer Satisfaction focused

Benefits

• Medical, Dental, & Vision benefits
• Accrued Vacation Time
• 401K Plan
• Life & Disability Insurance
• Extensive training and support
• Employee vehicle purchase plans
• Discounts on products and services