Accounts Receivable Specialist at Casella Waste Systems, Inc. in US-RI-East Greenwich

Job description

• The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creat ing positive pay habits, and assist ing customers with billing and service inquiries.
• Hiring Range: $23-$25 per hour

Responsibilities

• Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts .
• Documents all internal and external communications to ensure proper transmission of customer interactions.
• Assesses the critical information within a customers' account to determine the best course of action while retaining the customer.
• Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances.
• Manages c ommunications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
• Adheres to all department al procedures regarding daily operations to provide consistent customer experiences.
• Acts as a liaison between customers and other departments within the organization to mitigate credit risk.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Requirements

• The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred.
• Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required.

Skills

Required

• Basic to intermediate knowledge of Excel
• Ability to work under pressure

Preferred

• Advanced Excel skills
• Customer service experience

Benefits

• Want easy-to-use, rewarding benefits? Well, we’ve got those! Our employee rewards program is designed to help you in your career, and in your life outside of Casella. From competitive wages to comprehensive medical plans to employee stock purchase and retirement savings options, learn about all the ways we reward you.