Pre-Loved Admin Assistant at Mulberry in Kensington Office, London

Job description

• Reporting to the Head of Merchandising UK & EU, this role is vital to the day to day running of Pre-Loved, and key to delivering ambitious sales growth. Supporting the Senior Digital Trading Executive, this role will assist on all administrative areas of Pre-Loved from product set up, pricing, stock management, reporting and trading. The ideal candidate will have a strong interest in circular fashion and sustainability and represent The Mulberry Exchange with enthusiasm.

Responsibilities

• Set up and maintain the Pre-Loved product catalogue, including static and 360 ecom imagery, in e-commerce platform (Hybris/Shopify) and internal PIM (product information management) system.
• Ownership of all relevant Pre-Loved product reports, utilising Excel, Google Sheets, Prima, BusinessObjects, and more.
• Launch new products on Mulberry.com across 4+ different regions, collaborating cross functionally with other teams (e.g. Buying & Merchandising and Planning), to ensure a timely and successful launch.
• Work with the Senior Digital Trading Executive to set and load RRPs, taking into consideration historic performance and product margin.
• Work with the regional teams to select stock packages tailored to each specific site/store/pop up.
• Build and maintain a strong relationship with the warehouse teams to ensure efficient product flow.
• Visually merchandise product listing pages (PLPs) – managing PLPs sort order whilst balancing commercial and creative priorities, ensuring sort order aligns with channel (e.g. e-mail, homepage) landing points.
• Manage Pre-Loved PLP badging on Mulberry.com across 4+ different regions.
• Highlight stock opportunities based on historic and current performance.
• Ensure requests and queries from the Digital Customer Care team regarding Pre-Loved are addressed in a timely manner.
• Collaborate with several teams (including Buying & Merchandising, Planning, Retail Operations, Logistics, Customer Care, Lifetime Service Centre, Marketing, Image, and more).
• Assess competitor activities and landscape to benchmark Mulberry against peers, ensuring the brand is in-line with or ahead of industry standards and customer expectations. Feedback to Digital team and wider teams with suggested actions to improve Mulberry.com and wider business.

Requirements

• Highly motivated and enthusiastic individual with a strong interest in sustainability and circular fashion.
• Strong commercial acumen and analytical mindset, with high level of numeracy.
• An agile and engaged learner, quick to pick up new things and comfortable with learning new processes/systems.
• Incredibly organised and detail oriented, with ability to manage multiple tasks and deadlines, whilst ensuring work is consistently delivered to a high standard.
• Collaborative team player, able to work cross-functionally across internal teams and with remote regional teams.
• Problem solving attitude whilst keeping cool under pressure.
• Excellent communication and literacy skills, both verbal and written.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Not essential but desirable - experience using e-commerce tools (e.g. Shopify, Google Analytics, Content Square)

Skills

Required

• Strong commercial acumen
• Analytical mindset
• High level of numeracy
• Organisational skills
• Detail oriented
• Collaboration
• Problem solving
• Agile learning