Service Desk Analyst I-ARMC (Variable) FT at eOrdersPlus in Chillicothe, OH, United States
- Company: eOrdersPlus
- Location: Chillicothe, OH, United States
- Posted: Sep 18, 2026
- Type: Full-time
Overview
Position: Service Desk Analyst 1 Salary: Based off years of experience Work Life Balance: Full-Time Location/Department: Chillicothe – At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamw…
Job description
- Position: Service Desk Analyst 1
- Salary: Based off years of experience
- Work Life Balance: Full-Time
- Location/Department: Chillicothe –
- At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.
Responsibilities
- The Service Desk Analyst I will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.
Requirements
- The Service Desk Analyst I will provide first line support for patients and caregivers by directing calls to various locations.
- This role follows standard processes and documents calls related to answering service calls.
- This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage.
- This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams.
- This role is responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.
Skills
Required
- Troubleshooting technical issues
- Hardware, software, and network support
- Call handling and documentation
- Incident logging and updating
Benefits
- Reliable compensation
- Strong healthcare coverage options
- 3.5% retirement match with automatic annual increase
- PTO that grows with tenure
- Visible leadership impact within a regional health system
About eOrdersPlus
At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. Mission Statement: “Called to serve our communities”. Guiding Principle: “Let all that you do be done in love”. Vision: To be the region's most trusted partner in healthcare. Values: Compassion, Excellence, Integrity, and Trust. Community-centered decision making Leadership visibility and cross-functional collaboration Competitive compensation and benefits Growth-focused culture Opportunity to influence real healthcare outcomes Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity. Caregivers are encouraged to explore career paths that fit their strengths and interests through: Emerging leader and leadership development programs Tuition assistance and education support Skill-building and lateral career opportunities Visibility with leaders who recognize potential early