Claims Call Center Specialist at First Chicago Insurance Company in Bedford Park, IL, USA

Job description

• First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.
• As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time.
• Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.
• No two days are exactly alike. You'll interact with callers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.
• You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.

Responsibilities

• Provide excellent customer service to all callers
• Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
• Gather and document accidents and claim information accurately and efficiently
• Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
• Guide callers through the claims process and answer claim-related questions
• Refer callers for estimates when applicable
• Assist claims adjusters by providing timely information and support to customers
• Develop a working knowledge of insurance policies and claims procedures
• Maintain productivity and service standards while handling incoming call volume
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
• Participate in special projects and initiatives as assigned

Requirements

• Required
• Prior customer service experience
• Strong verbal communication and phone skills
• Excellent organizational and interpersonal skills
• Data entry and typing proficiency (minimum 30 WPM)
• Basic PC and computer navigation skills
• Ability to multitask and work effectively in a fast-paced environment
• Associate or bachelor's degree
• Prior insurance, claims, or call center experience
• Bilingual skills are a plus

Skills

Required

• Prior customer service experience
• Basic PC and computer navigation skills

Preferred

• Bilingual skills are a plus

Benefits

• First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:
• Competitive Salaries
• Commitment to your Training & Development
• Medical, Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401(k) with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!
• *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.