Bilingual Customer Service Representative – English/Spanish at Crafted Staff in Harrisburg, PA

Job description

• Are you bilingual in English and Spanish and looking for an opportunity to build a professional career?
• We are hiring Bilingual Customer Service Representatives for an entry-level customer service and collections position. Previous collections or call center experience is not required. Paid training, coaching, and ongoing support are provided.
• If you have at least 6 months of customer service experience in any industry, we want to hear from you. Your experience can come from retail, restaurants, fast food, hospitality, front desk, office administration, customer support, sales, call centers, or other customer-facing roles.
• This is an excellent opportunity for someone looking to transition into an office, call center, financial services, accounts receivable, or customer service career.

Responsibilities

• As a Bilingual Customer Service Representative, you'll speak with customers in both English and Spanish about account balances, payments, and available payment options.
• You'll receive training on the company's systems, processes, compliance requirements, and collections procedures.
• Handle inbound and outbound customer service calls in English and Spanish
• Assist English- and Spanish-speaking customers with account questions
• Explain balances, payments, account information, and available options
• Help customers establish payment arrangements within approved guidelines
• Provide professional, respectful, and solutions-focused customer service
• Accurately enter notes and document customer interactions in internal computer systems
• Respond to customer questions, concerns, disputes, and requests
• Navigate multiple computer screens and systems while speaking with customers
• Meet established expectations for customer service, call quality, productivity, and KPIs
• Follow company policies and applicable collections and consumer protection regulations, including FDCPA requirements
• Protect confidential customer and account information

Requirements

• Required
• Bilingual in English and Spanish
• At least 6 months of customer service experience
• Customer service experience may come from retail, fast food, restaurants, hospitality, call centers, offices, sales, front desk, reception, or other customer-facing environments
• Strong verbal communication and listening skills
• Comfortable speaking with customers over the phone
• Professional, friendly, and respectful communication style
• Comfortable using computers and learning new software
• Ability to navigate multiple screens while entering information accurately
• Good attention to detail and documentation skills
• Ability to handle difficult or sensitive customer conversations professionally
• Reliable attendance and punctuality
• Willingness to learn customer service, collections, accounts receivable, and payment processing procedures

Skills

Required

• Bilingual in English and Spanish
• Reliable attendance and punctuality

Benefits

• Entry-level opportunity: No previous collections experience required
• Paid training: Learn customer service, collections, account management, compliance, and payment processing
• Potential remote work: After training and consistently meeting performance expectations, you may be eligible to work from home, typically after approximately 90 days
• Stay onsite if you prefer: Employees may continue working in the office
• Full-time benefits: Medical, dental, vision, 401(k), and paid time off
• Career growth: Build valuable customer service, call center, financial services, and account management experience
• Use your bilingual skills every day: Assist customers in both English and Spanish
• Coaching and support: Receive ongoing feedback and tools to help you succeed
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid training
• On-the-job training
• Career development opportunities